HOURS: 2 days a week (Mon-Fri, flexible which days) from 9:00am-2:00pm
The receptionist is responsible for providing the first line of Welcome House screening by answering incoming calls, directing those calls to the appropriate staff person, greeting and attending to walk-in clients and other guests. The receptionist assists other staff and volunteers in the front lobby and assists clients and all visitors in an effective, efficient, professional and respectful manner. This position is responsible for connecting clients with the appropriate staff person or resources, providing excellent customer service, and appropriately directing inquiries in a pleasant, friendly, and professional manner. Receptionist will process incoming and outgoing agency mail, maintain the reception and waiting area, and operate basic office technology including a computer, printer, and telephone. Also included are clerical administrative tasks.
This position performs duties in accordance with Welcome House Core Values:
COMPASSION: We seek to understand without judgment each individual’s unique environment and needs
ADVOCACY: We believe in speaking on behalf of those without a voice; to participate in creating solutions to homelessness by building healthy communities through networking, service, capacity building and creating communities of support.
INTEGRITY: We serve our clients with warmth and compassion and never take for granted the generosity of our donors and volunteers.
QUALITY: We hold ourselves to the highest professional standards, which are reflected in the quality of our programs, our people, and in the communities we serve.
LEADERSHIP: We develop innovative and sustainable processes and programs focused on providing safe shelter and supporting the transition out of homelessness.
COMMUNITY: We foster community by creating opportunities for connection, relationship building, and belonging among those we serve, along with our neighbors, partners and employees.
QUALIFICATIONS: Minimum High School diploma or equivalent 1-2 years' experience
Ability to problem solve and think critically Ability to engage appropriately with clients and be an active listener Demonstrate attention to detail skills Ability to work with diverse populations Ability to communicate verbally and in writing Ability to manage conflict Ability to work independently as well as part of a team Ability to multitask Proficient in Microsoft Office
PHYSICAL AND MENTAL DEMANDS: Frequently required to sit at a desk/workstation for a long period of time Ability to work at a computer terminal for extended periods of time Digital dexterity and hand/eye coordination in operation of office equipment Ability to speak to and hear employees/clients via phone or in person Body motor skills sufficient to enable incumbent to move between 3 floors Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, interpret Minimum lifting up to and above 50 pounds
Welcome House collaborates with the community to provide a continuum of quality services for individuals and families who are either homeless or at risk of becoming homeless to eradicate homelessness, foster stability, and promote a just society.
Welcome House works with individuals currently experiencing homelessness or at-risk of becoming homeless through a variety of services in an effort to help these families attain self-sufficiency. To accomplish this we have several programs ranging from Emergency Assistance, which gives food, hygiene products, and cleaning supplies to families and individuals in need,to our Emergency Shelter, an Employment Team, Housing Team, Case Management Support, Social Security Opportunitites, and a Payee Program. Through case work, outreach, advocacy, and a continued interest in meeting the varied needs of the at-risk population we are working to make the community a better place for all.