Front Desk Receptionist

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HOURS:
2 days a week (Mon-Fri, flexible which days)
from 9:00am-2:00pm

The receptionist is responsible for providing the first line of Welcome House screening by answering incoming calls, directing those calls to the appropriate staff person, greeting and attending to walk-in clients and other guests. The receptionist assists other staff and volunteers in the front lobby and assists clients and all visitors in an effective, efficient, professional and respectful manner. This position is responsible for connecting clients with the appropriate staff person or resources, providing excellent customer service, and appropriately directing inquiries in a pleasant, friendly, and professional manner. Receptionist will process incoming and outgoing agency mail, maintain the reception and waiting area, and operate basic office technology including a computer, printer, and telephone. Also included are clerical administrative tasks.

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This position performs duties in accordance with Welcome House Core Values:

COMPASSION: We seek to understand without judgment each individual’s unique environment and needs

ADVOCACY: We believe in speaking on behalf of those without a voice; to participate in creating solutions to homelessness by building healthy communities through networking, service, capacity building and creating communities of support.

INTEGRITY: We serve our clients with warmth and compassion and never take for granted the generosity of our donors and volunteers.

QUALITY: We hold ourselves to the highest professional standards, which are reflected in the quality of our programs, our people, and in the communities we serve.

LEADERSHIP: We develop innovative and sustainable processes and programs focused on providing safe shelter and supporting the transition out of homelessness.

COMMUNITY: We foster community by creating opportunities for connection, relationship building, and belonging among those we serve, along with our neighbors, partners and employees.

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QUALIFICATIONS:
Minimum High School diploma or equivalent
1-2 years' experience

Ability to problem solve and think critically
Ability to engage appropriately with clients and be an active listener
Demonstrate attention to detail skills
Ability to work with diverse populations
Ability to communicate verbally and in writing
Ability to manage conflict
Ability to work independently as well as part of a team
Ability to multitask
Proficient in Microsoft Office

PHYSICAL AND MENTAL DEMANDS:
Frequently required to sit at a desk/workstation for a long period of time
Ability to work at a computer terminal for extended periods of time
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear employees/clients via phone or in person
Body motor skills sufficient to enable incumbent to move between 3 floors
Additional mental requirements: compare, decide, direct, problem solve, analyze, instruct, interpret
Minimum lifting up to and above 50 pounds