Appointment Reminder for Veterans receiving Trauma Recovery Clinic/Substance Use Recovery Center at

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Augusta VA Medical Center

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1. Assignment Title
Trauma Recovery Clinic/Substance Use Recovery Center at The Charlie Norwood VA Medical Center Uptown Division
2. Purpose of Assignment
Patient appointment reminder calls
3. Tasks
* Volunteer(s) will be contacting veterans/patients to remind them of their future appointments in the Mental Health TRC/SURC Clinics. Volunteer(s) will be briefed on the clinic functions and provided a script before contacting veterans.
* These reminder calls are very important and has been proven to lower patient No Shows within these two clinics.

4. Time Commitment
5 days per week, minimum 4 hours per day

5. Requirements
* Pass a background check

6. Training and Skill Development
* Initial and annual volunteer training.
* Assignment specific training
* Ability to communicate effectively

7. Supervision

Lorraine Braswell, PhD

Volunteer reports to:
Feedback: Annual written

8. Supporting policies
* VHA Handbook 1620.01
* Medical Center Policy MEMORANDUM NO. 119-14-01

10.Working Conditions
Where/what’s provided:
Work Areas Include: Trauma Recovery Clinic/Substance Use Recovery Center/ Mental Health Clinic
11. Benefits
* Lunch provided for volunteers working a 4 or more hour shift.
* Structured recognition/awards program
* Annual Flu Shot at no cost
* Eligible to join credit union
* Make tax-free purchases in Canteen store

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Health & Medicine Veterans & Military Families


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Augusta VA Medical Center1 Freedom WayAugusta, GA 30904



  • Veteran Care





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