LIHEAP Crisis Program Clerk

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• Review list of documents to verify application is complete
• Compile, sort and verify the validity of documents
• Assist Program Supervisor with ensuring the integrity of data entry
• Store completed documents in appropriate locations
• Accept direction for Program Supervisor in ensuring systems are in place to correct human error with data integrity
• Maintain logs of activities and completed work

Qualifications:

• Manage difficult or emotional client situations; responding respectfully and promptly to client needs
• Assure the confidentiality of all records/applications for LIHEAP clients
• Read and understand the program guidelines set forth by the LIHEAP program manual
• Adhere to all program and organizational policies and procedures set forth by CAPP
• Must be willing and able to lift bins of applications weighing up to 25lbs
• Must have a non-judgmental attitude with the ability to listen, be compassionate and empathetic
• Should have experience working with low income or diverse populations
• Candidate must be organized, friendly and possess meticulous attention to detail.
• Must be able to enter information into a database system in an accurate, yet time sensitive manner
• Must possess above average computer and communication skills
• Must have the ability and professional maturity to work as part of a team or individually
• Background check required
• Able to communicate effectively and professionally
• Must be able to follow directions