The 2018 hurricane season has been extraordinarily active in parts of the U.S., with Hurricane Florence currently impacting millions in the Carolinas. As this natural disaster unfolds, the staff here at VolunteerMatch is doing its part to ensure that, if you are in an affected community, you are prepared and safe. And if you are looking to help with disaster relief efforts, you know about the most effective ways to contribute.
The Leader will support direct client services provided by the Intake Counselor team by working with staff, interns and volunteers to ensure clients are served in a courteous and timely manner.
Duties and Responsibilities: - Manage Intake Counselors waiting area by answering phone calls, greeting clients and potential residents. - Screen potential community clients over the phone and in-person for eligibility of housing assistance. - Notify community clients via telephone of upcoming appointments with the Housing Specialist. - Ensure counselors know client appointments, in the waiting area - Complete projects for counselors and intern counselors, as needed. - Review checklist of all documentation requirements, to be prepared to share all necessary documents.
Experience: - High School Diploma - Customer Service experience, or experience with homeless families, preferred - Microsoft Office Suite proficient - Office Management skills - Dependable