Volunteer Leader - Outreach Intake (Bilingual)


(27.963268,-82.45989)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

120 E Ross AveTampa, FL 33602

About

The Leader will support direct client services provided by the Intake Counselor team by working with staff, interns and volunteers to ensure clients are served in a courteous and timely manner.

Duties and Responsibilities:
- Manage Intake Counselors waiting area by answering phone calls, greeting clients and potential residents
- Screen potential community clients over the phone and in-person for eligibility of housing assistance
- Notify community clients via telephone of upcoming appointments with the Housing Specialist
- Ensure Counselors know client appointments in the waiting area
- Complete projects for counselors and intern counselors as needed
- Review checklist of all documentation requirements, so as to be prepared to share all necessary documents

Experience:
- High School Diploma
- Experience in Customer Service or with homeless families, preferred
- Communicate effectively in English and Spanish
- Microsoft Office Suite proficient
- Dependable

Skills

  • People Skills
  • Bilingual
  • Verbal / Written Communication
  • Microsoft Office Suite
  • Administrative Support
  • Customer Service

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • Orientation or Training
  • 3 hours per week

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