Volunteer Leader - Outreach Intake (Bilingual)


Cause Areas


It's flexible! We'll work with your schedule.


120 E Ross AveTampa, FL 33602


The Leader will support direct client services provided by the Intake Counselor team by working with staff, interns and volunteers to ensure clients are served in a courteous and timely manner.

Duties and Responsibilities:
- Manage Intake Counselors waiting area by answering phone calls, greeting clients and potential residents
- Screen potential community clients over the phone and in-person for eligibility of housing assistance
- Notify community clients via telephone of upcoming appointments with the Housing Specialist
- Ensure Counselors know client appointments in the waiting area
- Complete projects for counselors and intern counselors as needed
- Review checklist of all documentation requirements, so as to be prepared to share all necessary documents

- High School Diploma
- Experience in Customer Service or with homeless families, preferred
- Communicate effectively in English and Spanish
- Microsoft Office Suite proficient
- Dependable


  • People Skills
  • Bilingual
  • Verbal / Written Communication
  • Microsoft Office Suite
  • Administrative Support
  • Customer Service

Good Match For


Requirements & Commitment

  • Background Check
  • Orientation or Training
  • 3 hours per week

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