Business / Systems Analyst

Cause Areas


Mon Feb 05, 2018 - Mon Apr 30, 2018


No. 222, Street 6BTSangkat Boeng TumponKhan MeancheyPhnom Penh, Khan Meanchey 12351KH


Position Title Business / Systems Analyst

Location CCF Head Office, Steung Meanchey, Phnom Penh, Cambodia

Salary/Stipend This is a voluntary position with no salary

Duration 2 - 6 months, full or part time hours


CCF is currently undertaking a series of strategic technology initiatives aimed at improving core systems, reporting and data management processes. This is a major undertaking for CCF and is critical to its ongoing sustainability and preparing the organisation for the future from a technology perspective.

The following is an overview of the project activities:

  1. Foundation stage- implement a data governance framework to assist with ownership of systems and data, build a KPI catalog and develop a change management strategy to assist with adoption of technology
  2. Stage 1 - implement a reporting layer across core systems to improve reporting processes, implement a new storage platform to resolve existing storage limitations and implement an online learning solution
  3. Stage 2 - replace current beneficiary management solution with a secure, scalable, mobile solution, and review end-user application environment including Gmail, Google Drive and MS Office for consolidation and/or improvement opportunities

A Business / Systems Analyst is required to support project delivery. The role will work directly with the Project Manager and assist with project activities such as:

  • Gathering, reviewing and analysing business and data requirements
  • Drafting design specifications and use cases
  • Analysis and designing data models including data quality analysis
  • Creating conceptual prototypes and mock-ups
  • Defining reporting, alerts and notification requirements
  • Designing, documenting and communicating system processes
  • Testing including System and User Acceptance Testing


  • Project Manager (Line Manager)
  • Project Sponsor (Global Chief Operating Officer)
  • CCF IT Team
  • CCF staff and users


The project is aiming to deliver the following benefits upon completion:

  1. Provide a single source of truth for beneficiary and supporter information
  2. Streamline reporting processes for management and staff
  3. Provide access to beneficiary and supporter information via a secure, mobile-friendly solution

Work delivered as part of this role will directly contribute to the success of this transformational project through improved use of data and systems at CCF. Management, staff, supporters and beneficiaries will all benefit from the successful delivery of this project.


Core skills and experience

  • Strong written and verbal communication skills including technical writing skills (English)
  • High-level understanding of information technology and business concepts
  • Experience in eliciting and documenting business requirements
  • Experience in analysing data to draw business-relevant conclusions
  • Analytical thinker and problem solver
  • Proficient in MS Excel and/or other analysis tools

Desirable skills and experience

  • Previous experience in Business or Systems Analyst roles
  • A degree in Business / IT / Computer Science
  • Cost/benefit analysis experience
  • Understanding of SQL language / queries
  • Process and system modelling techniques and methods
  • System and User testing activities
  • Data visualization techniques and tools
  • Designing reports and dashboards
  • Experience with Salesforce and/or Microsoft products inc. Azure, Dynamics, Power BI and SharePoint/Office 365
  • Experience delivering using Agile / Scrum

The recruiting panel will need to feel confident that the successful candidate understands the CCF values and demonstrates associated behaviors.

  • Able to demonstrate CCF values in day-to-day work
  • Work well in a team, particularly within different cultures
  • Motivated self-starter
  • Responsible and accountable
  • Report on expected outcomes of placement activities and share any produced materials with CCF


At CCF we care for a lot of children and their families, but we also care about you. To ensure that everyone is safe we require all successful applicants to provide:

  • A federal level police screening from your country of residence to ensure you are safe to work with children
  • Two references we can contact for additional background checks
  • Copy of your valid passport
  • A passport photo
  • Proof of your relevant qualifications
  • Health insurance for the duration of your placement at CCF (medical evacuation coverage at a minimum)


Apply by filling out the Volunteer Application form on the CCF website ( Please also send your CV and qualifications if relevant and mention the role you


  • Analytics
  • Database Administration
  • IT Consulting
  • Security / Network Administration

Good Match For


Requirements & Commitment

  • Must be at least 18
  • 3 days per week for at least 2 months.

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