Community Service Agent Assistance

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Under general supervision answers incoming calls for service related to animals and routes them to appropriate field personnel. Performs clerical duties associated with animal adoptions, reclamations, quarantine, and licensing requiring a sound knowledge of organizational and/or departmental procedures related to the work performed.

Essential Functions:

1. Ability to answer multi-line emergency and non-emergency incoming calls from citizens or agencies as well as obtain vital information from citizens during emergency priority calls.
2. Ability to quickly and accurately enter data into computer system to retrieve data on previous enforcements, animal owner identification and property owner identification.
3. Ability to file documents; ability to write and type clear and concise letters, emails and memorandums; including but not limited to: preparing thank you notes, providing notice of violations and licensing renewals.

Skill in thinking clearly and acting effectively in emergency and non-emergency situations.
Skill in making decisions with accuracy and astuteness.
Skill in obtaining detailed information through oral communication.
Skill in communicating clearly with an understandable voice- orally.
Skill in communicating with other city employees and the public through oral and written communication skills.
Skills in the use of Microsoft Word, Excel.

These are basic office skills that we are looking for volunteer help with. If you have spare time on your hands, and would like to help assist in getting unwanted or stray animals find new homes, this may be the volunteer opportunity for you.