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3 people are interested
Mental Health Phone Representative Charlie Norwood VA Medical Center
ORGANIZATION: Augusta VA Medical Center
Please visit the new page to apply.
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3 people are interested
1. Assignment Title
Mental Health Phone Representative Charlie Norwood VA Medical Center Uptown Division
*If you are interested in this position please send an email to VhaAugVoluntaryService@va.gov
2. Purpose of Assignment
Volunteer is responsible for calling Veterans to remind them of scheduled appointments. Volunteer must provide superior customer service for each patient. A positive attitude is very important as some patients do not feel well. This position reports to the outpatient program manager.
3. Tasks
Use a report which notes names, phone numbers, appointment date/time to call Veterans and remind them of their appointments. If Veteran does not wish to keep the appointment, MSA team lead is to be notified hourly of the Veterans who wish to reschedule.
Contact outpatient mental health manager when you are unable to report for your shift.
4. Time Commitment
Shift 8a.m. - Noon, Noon - 4 p.m. or can be negotiated. Volunteers may work one or more shifts per week as agreed with the outpatient program manager.
5. Requirements
Pass a background check
Exceptional customer service skills
Effective communication skills (both written/oral)
Patience when dealing with impaired individuals
Confidentiality
Problem solving skills, ability to make sound decisions.
Position is sedentary (sitting)
Must be able to speak clearly
Personal calls/texting limited to lunch and break periods
6. Training and Skill Development
Initial and annual volunteer training.
Assignment specific training
7. Supervision
Dr. Cornelia Jones, Program Manager Outpatient Mental Health
Volunteer reports to: Program Manager Outpatient Mental Health
8. Supporting policies
VHA Handbook 1620.01
Medical Center Policy MEMORANDUM NO. 119-14-01
10.Working Conditions
Where/what’s provided:
Position located in Uptown Division
Phone and desk provided
11. Benefits
Lunch provided for volunteers working a 4 or more hour shift.
Structured recognition/awards program
Annual Flu Shot at no cost
Eligible to join credit union
Make tax-free purchases in Canteen store
More opportunities with Augusta VA Medical Center
1 ReviewNo additional volunteer opportunities at this time.
About Augusta VA Medical Center
Location:
1 Freedom Way (119U), Voluntary Service Downtown Division, Augusta, GA 30904, US
Mission Statement
To do all that we can for veterans.
Description
The Charlie Norwood VA Medical Center is a two division medical center located in Augusta. We provide primary care, acute care, and long term care planning for our Veteran patients. Voluntary Service is all about volunteering, donations, and creating opportunities for all of us to give back and care for our Veterans. Whether you wish to volunteer or wish to donate materials or funding to benefit our Veterans, we are the place ot start. Our volunteer program covers all aspects of the Charlie Norwood VA Medical Center. We seek to create volunteer positions that are rewarding and purposeful for all volunteers. Veterans need and deserve the best we can give them. We stand ready to help you make a difference in the lives of our Veterans.
CAUSE AREAS
WHEN
WHERE
Augusta VA Medical Center1 Freedom WayAugusta, GA 30904
DATE POSTED
January 9, 2018
SKILLS
- Veteran Care
- Healthcare
GOOD FOR
N/A
REQUIREMENTS
- We will take what you can give!