Mental Health Phone Representative Charlie Norwood VA Medical Center

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Augusta VA Medical Center

  • 3 people are interested

1. Assignment Title

Mental Health Phone Representative Charlie Norwood VA Medical Center Uptown Division
*If you are interested in this position please send an email to

2. Purpose of Assignment

Volunteer is responsible for calling Veterans to remind them of scheduled appointments. Volunteer must provide superior customer service for each patient. A positive attitude is very important as some patients do not feel well. This position reports to the outpatient program manager.

3. Tasks

Use a report which notes names, phone numbers, appointment date/time to call Veterans and remind them of their appointments. If Veteran does not wish to keep the appointment, MSA team lead is to be notified hourly of the Veterans who wish to reschedule.

Contact outpatient mental health manager when you are unable to report for your shift.

4. Time Commitment

Shift 8a.m. - Noon, Noon - 4 p.m. or can be negotiated. Volunteers may work one or more shifts per week as agreed with the outpatient program manager.

5. Requirements

Pass a background check

Exceptional customer service skills

Effective communication skills (both written/oral)

Patience when dealing with impaired individuals


Problem solving skills, ability to make sound decisions.

Position is sedentary (sitting)

Must be able to speak clearly

Personal calls/texting limited to lunch and break periods

6. Training and Skill Development

Initial and annual volunteer training.

Assignment specific training

7. Supervision

Dr. Cornelia Jones, Program Manager Outpatient Mental Health

Volunteer reports to: Program Manager Outpatient Mental Health

8. Supporting policies

VHA Handbook 1620.01

Medical Center Policy MEMORANDUM NO. 119-14-01

10.Working Conditions

Where/what’s provided:

Position located in Uptown Division

Phone and desk provided

11. Benefits

Lunch provided for volunteers working a 4 or more hour shift.

Structured recognition/awards program

Annual Flu Shot at no cost

Eligible to join credit union

Make tax-free purchases in Canteen store

25 More opportunities with Augusta VA Medical Center

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Veterans & Military Families


We'll work with your schedule.


Augusta VA Medical Center1 Freedom WayAugusta, GA 30904



  • Veteran Care
  • Healthcare




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