Child Care Assistance Forms Navigator: North Mpls


Cause Areas


It's flexible! We'll work with your schedule.


North Minneapolis Human Services Center1001 Plymouth Ave NoMinneapolis, MN 55411


Volunteer Title: Child Care Assistance Forms Navigator Volunteer

Purpose: Volunteers will use customer service skills to help clients fill out necessary child care assistance forms via a pilot program.

Primary Responsibilities:

  • Work closely with staff to help identify form needs.
  • Greet Customers.
  • Fill out county forms with client.
  • Work with staff to ensure clients receive needed services in a timely manner.
  • Collect data regarding services provided to improve this work as it evolves.
  • Work closely with the Coordinator of Volunteers to refine the Forms Assistance process.
  • Be flexible as this is pilot program as the team is working out the kinks.


  • Volunteers must by fluent in conversational and written English.
  • Volunteers must be fluent in conversational Somali.
  • Positive and flexible attitude with exceptional customer service skills.
  • Experience working with and serving diverse populations.
  • Good listening and communication skills.
  • The ability to establish and maintain appropriate boundaries with staff and clients, and maintain client confidentiality.
  • Volunteer must complete the application, interview and orientation process, provide 2 references, pass a background check, attend training program, and adhere to department policies.
  • A volunteer must be a minimum age of 18 years.

Time Commitment:

  • One 3-4 hour shift during weekdays of M/W/F between 9:00 am - 4:00 pm
  • At least a 3 month commitment to the program
Service Location: 1001 Plymouth Ave No, Minneapolis, MN 55411

Supervision: The volunteer will be supported by an onsite Coordinator as well as the Child Care Assistance Team.


  • Feedback is available / provided by an onsite Coordinator to assist volunteer in achieving the highest quality of work results.
  • Volunteers gain experience working with individuals from different language and cultural backgrounds.
  • Volunteers gain experience assisting staff in a county government Human Services department.
  • Volunteers gain experience in contributing to launch a new pilot program.
  • Volunteers experience the positive feelings of assisting people in need.
  • Volunteers can be reimbursed monthly for related transportation/parking expenses within allowable limits by completing a report form.
  • Human Services training opportunities are available at no cost.
  • A letter of recommendation can be written on request after completion of the minimum time commitment.


To apply:


  • People Skills
  • English
  • Relationship Building
  • Verbal / Written Communication
  • Bilingual

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • One shift per week (M/W/F) for at least 3 months
  • Somali and English speaking

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