Child Care Assistance Forms Navigator: North Mpls

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Volunteer Title: Child Care Assistance Forms Navigator Volunteer

Purpose: Volunteers will use customer service skills to help clients fill out necessary child care assistance forms via a pilot program.

Primary Responsibilities:

• Work closely with staff to help identify form needs.
• Greet Customers.
• Fill out county forms with client.
• Work with staff to ensure clients receive needed services in a timely manner.
• Collect data regarding services provided to improve this work as it evolves.
• Work closely with the Coordinator of Volunteers to refine the Forms Assistance process.
• Be flexible as this is pilot program as the team is working out the kinks.

Requirements:

• Volunteers must by fluent in conversational and written English.
• Volunteers must be fluent in conversational Somali.
• Positive and flexible attitude with exceptional customer service skills.
• Experience working with and serving diverse populations.
• Good listening and communication skills.
• The ability to establish and maintain appropriate boundaries with staff and clients, and maintain client confidentiality.
• Volunteer must complete the application, interview and orientation process, provide 2 references, pass a background check, attend training program, and adhere to department policies.
• A volunteer must be a minimum age of 18 years.

Time Commitment:

• One 3-4 hour shift during weekdays of M/W/F between 9:00 am - 4:00 pm
• At least a 3 month commitment to the program

Supervision: The volunteer will be supported by an onsite Coordinator as well as the Child Care Assistance Team.

Benefits:

• Feedback is available / provided by an onsite Coordinator to assist volunteer in achieving the highest quality of work results.
• Volunteers gain experience working with individuals from different language and cultural backgrounds.
• Volunteers gain experience assisting staff in a county government Human Services department.
• Volunteers gain experience in contributing to launch a new pilot program.
• Volunteers experience the positive feelings of assisting people in need.
• Volunteers can be reimbursed monthly for related transportation/parking expenses within allowable limits by completing a report form.
• Human Services training opportunities are available at no cost.
• A letter of recommendation can be written on request after completion of the minimum time commitment.

Email: hsph.vcpp.volunteer@hennepin.us