Habitat for Humanity of Palm Beach County is looking for volunteers who welcome people to our office and can answer incoming phone calls. This is a great way to meet the families we impact while volunteering. We are looking to fill this position for regular business hours (M-F, 8:30a-5p) with volunteers committing to fill one or multiple shifts each week. Besides the duties mentioned above, the accepted volunteers may be asked to help with other items (please see below). All Office Angels must pass a background check and sign a confidentiality agreement before being approved for the role.
Greet clients and guests in a personal and professional manner.
Answer and maintain multi-line phone system, screen calls, direct calls to appropriate departments.
Manage all incoming and outgoing mail/parcels.
Provides administrative and clerical assistance to Administrative Director.
Performs other duties as assigned by the Administrative Director.
Essential Job Functions:
Excellent telephone skills and etiquette
Display high level of professionalism and confidentiality
Multitasking skills for advanced multi-line phone system with 95% inbound handle rate.
Ability to interact with current and future Habitat homeowners
Must be able to operate office machines, i.e. copier, fax, printers, scanner, mail machine, etc. at expertise level
Computer skills: Microsoft Office suite and web based programs
Ability to sit stationary or walk and stand for extended periods of time. Must be able to twist, turn, bend, stoop, climb, reach, push, pull and subject to environmental conditions, noise and hazards
Typical office setting; limited travel may be required, moderate paced environment with medium-high stress based on multiple projects, deadlines, timelines and the need to react quickly and respond quickly
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects