Visitor Center Front Desk Assistant

Save to Favorites

Volunteers are an important part of the work we do at the Visitors Center. We promote the city and its events to visitors and assist in providing travel information to visitors to the city. Volunteers assist staff at the desk and are trained to be knowledgeable on Lawrence. Volunteers are also encouraged to be familiar with our website to use it as a resource in order to point visitors to points of interest in the city. Volunteers also participate in scheduled events outside their regular shift, such as envelope stuffing, pop-up information stations, and registration for conferences. Volunteers are also invited to participate in additional training and group events throughout the year.

Apply here to get started - https://unmistakablylawrence.com/explore/visit/visitors-center/volunteer/
OR reach out to the Visitors Center at info@explorelawrence.com.

Duties

• Answer phones and input contact information and inquiries into Simpleview for each call.
• Greet and answer visitor’s questions.
• Ask all visitors to sign the guest register, assist guests with any difficulties in using the iPad.
• Know how to operate film equipment.
• Have knowledge of the following: depot history, local activities, Lawrence history, walking and driving tours, and where to find information a visitor may request.
• Assisting staff with preparing visitor mailings. May include stuffing of envelopes with brochures, bundling and sorting.
• Assist with registration for conventions held in Lawrence as scheduled. Greet convention participants, answer questions about Lawrence history, events, activities etc.
• Conduct formal and informal tours of the Union Pacific Depot. Show film and be able to give brief summary of film.
• Assist in pop-up information stations for scheduled events. May include transporting collateral, setting up tables or tents and returning materials to the office or visitor center after the event. May assist guests with directions, local suggestions.

Student volunteers are able to do homework or reading during their shift. Student volunteers are not allowed to watch movies or television, and are not allowed to use headphones during their shift. Any activity must not interfere with their ability to assist guests or staff. Student volunteers are allowed to use the computer.

Qualifications

Knowledge of, or an interest in learning about, and sharing Lawrence information. Demonstrate an enthusiasm about Lawrence. Telephone and record keeping skills. Ability to use an iPad and learn to use Square POS and Simpleview Consumer roles. Ability to stand for up to 4 hours.

Time Commitment

One 2 hour shift per week for at least 8 weeks. Student volunteers are also requested to assist staff in supporting events on an as-needed basis. Volunteers will be given at least 3 weeks advance notice of an event before being scheduled during it.

Supervision

This position is supervised by the Director of Visitor Services and the Manager of the Visitor Center.

Apply here to get started - https://unmistakablylawrence.com/explore/visit/visitors-center/volunteer/