Computer Coach

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Assist customers with basic computer or mobile device questions in order to decrease customers’ apprehension of computers and to allow customers to complete their personal tasks with confidence.

Key Responsibilities:

1. Guide patrons trying to access websites, emails, etc.
2. Aid customers with printing and scanning.
3. Monitoring adult library computers during each session and working with the public as needed; no appointments.
4. Help customers download e-books, audiobooks, or other items on mobile devices.
5. As time allows, assist customers with formatting MS Office documents (Word, Excel, PowerPoint).

Qualifications:

• Good written and oral communication skills
• Patience and natural teaching ability to work with senior citizens
• Comfortable with computer technology, mobile devices, and MS Office software
• Commitment to the library’s digital literacy vision and mission

Training and Support Provided: Orientation to the library and at least monthly contact with the volunteer coordinator to discuss customer needs, monitor progress and provide problem-solving support.

Benefits of Volunteering:

• Utilize computer skills to help customers with their computer challenges
• Make a difference in the customer’s day by supporting them in a task that may be stressful and daunting.
• Impact customers by introducing them to unfamiliar technology and giving them the confidence to try new things.