1. Assignment

Community Living Center (CLC) Senior Companion Charlie Norwood VA Medical Center

(If you are interested in this position please send an email to VhaaugVoluntaryService@va.gov)

2. Purpose of Assignment

The CLC Senior Companion is responsible for helping unit staff provide patient centered care for the residents. Volunteer must provide a superior customer service experience for each resident served. In this visible role, it is important that the volunteer maintains a positive attitude and professional appearance at all times. The volunteer reports to the Nurse Manager of the assigned CLC.

3. Tasks

· Greets resident with a smile.

· Treats all residents and other staff in a courteous, friendly and professional manner.

· Always looks out for resident (patient) safety.

· Reports accidents and safety situations/concerns to the Nurse Manager.

· Provides companionship

4. Time Commitment

Shifts 8 a.m. - Noon, Noon - 4 p.m., or negotiated. Volunteers can work 1 or more shifts per week as agreed upon with Nurse Manager of the CLC.

5. Requirements

· Exceptional customer service skills.

· Strong communication skills (both written and oral).

· Pass a background check

· Ability to communicate clearly and effectively in a courteous manner.

· Problem solving skills and ability to make sound decisions.

· Requires periods of sitting, standing and walking.

6. Training and Skill Development

· Initial and annual volunteer training.

· CLC unit training

7. Supervision

Volunteer reports to: Assigned CLC Unit Nurse Manager

Feedback: Annual written

8. Supporting policies

* VHA Handbook 1620.01

* Medical Center Policy MEMORANDUM NO. 119-14-01

10.Working Conditions

Where/what’s provided:

This position is located in one of our Community Living Centers offering long-term care for Veterans. This is a care setting for our Veterans located at the Charlie Norwood VA Medical Center, 1 Freedom Way, Augusta, GA 30904.

11. Benefits

· Lunch provided for volunteers working a 4 or more hour shift.

· Structured recognition/awards program

· Annual Flu Shot at no cost

· Eligible to join credit union

· Make tax-free purchases in Canteen store