Nursing Volunteer for Veterans in Community Living Center Uptown Charlie Norwood VA Medical Center

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Augusta VA Medical Center

  • 11 people are interested

1. Assignment

Nursing Volunteer Community Living Center Uptown Division

(If you are interested in this position please send an email to: )

2. Purpose of Assignment

The Nursing Volunteer is responsible for helping unit staff provide patient centered care. Volunteer must provide a superior customer service experience for each patient. In this visible role, it is important that the volunteer maintains a positive attitude and professional appearance at all times. The volunteer reports to the Nurse Manager of the assigned unit.

3. Tasks

· Greets each patient with a smile, call them by name, engage in conversation.

· Treats all patients, patient visitors and staff in a courteous, friendly and professional manner.

· Always looks out for patient safety.

· Transports patients to appointments as directed (volunteers cannot lift or transfer patients)

· Reports accidents and safety situations/concerns to the Nurse Manager.

· Assists Veterans during meals with serving trays by opening containers, cutting food and collecting trays

· Restock supply areas.

· Transports specimens to lab.

· Provides companionship

· Sit with patients who may be at risk for falls

· Accompany patients not requiring 1:1 /close observation to smoking area, canteen, etc.

· Deliver water/mail to patients

· Answer phones/take messages; assist visitors, answer patient call lights

· Fill patient pitchers with water/ice, provide extra cups and straws as needed

· Tidying up overbed tables especially prior to meal tray delivery

· Provide moistened washcloth for face and hand hygiene before meals

· Disinfecting work surfaces (countertops, wheelchairs, phones, and overbed tables) using appropriate disinfectant wipes

· Make rounds every 30 - 60 minutes

4. Time Commitment

Shifts 8 a.m. - Noon, Noon - 4 p.m., 4 p.m. - 8 p.m. or negotiated. Volunteers can work 1 or more shifts per week as agreed upon with Nurse Manager.

5. Requirements

· Exceptional customer service skills.

· Strong communication skills (both written and oral).

· Pass a background check

· Must be able to lift up to 15 pounds.

· Able to deal with physical, mental and/or hearing impaired individuals

· Know your boundaries

· Must be able to push patients in wheelchairs

· Volunteer must be healthy day of volunteering

· Ability to communicate clearly and effectively in a courteous manner.

· Problem solving skills and ability to make sound decisions.

· Requires periods of sitting, standing and walking.

· Limit personal calls and texting to lunch and break periods

6. Training and Skill Development

· Initial and annual volunteer training.

· Specific nursing unit training

7. Supervision

Volunteer reports to: Assigned Unit Nurse Manager

Feedback: Annual written

8. Supporting policies

* VHA Handbook 1620.01

* Medical Center Policy MEMORANDUM NO. 119-14-01

10.Working Conditions

Where/what’s provided:

This position is located in one of our inpatient nursing units. This is a care setting for our Veterans located at the Charlie Norwood VA Medical Center, 1 Freedom Way, Augusta, GA.

11. Benefits

· Meal provided for volunteers working a 4 or more hour shift.

· Structured recognition/awards program

· Annual Flu Shot at no cost

· Eligible to join credit union

· Make tax-free purchases in Canteen store

22 More opportunities with Augusta VA Medical Center

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Veterans & Military Families


We'll work with your schedule.


Augusta VA Medical Center1 Freedom WayAugusta, GA 30904



  • Veteran Care




  • We will take what you can give!

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