Tax Clinic Greeter with Volunteer Income Tax Assistance (VITA) program


Cause Areas


Sat Jan 27, 2018 08:45 AM - Sat Apr 14, 2018 01:00 PM


EMERGE Community Development ECTC1834 Emerson Ave NMinneapolis, MN 55411
EMERGE completed the rehabilitation of the North Branch Library. Currently, the main office is situated here, as well as the EMERGE Career and Technology Center (ECTC).


EMERGE Community Development (EMERGE) seeks volunteers to help low-to-moderate income families and individuals in North Minneapolis and Hennepin County prepare and file state and federal tax returns.

In 2017 alone, EMERGE and its VITA volunteers returned $255,000 in federal refunds to working people with low-to-moderate incomes in North Minneapolis community. As a Greeter, you will make a difference in the lives of many by welcoming community members and by providing critical support to the preparers and reviewers of the return, helping to streamline the multi-step process. In this key role you have the opportunity to witness how significant a refund, due to progressive tax credits, can be to a family’s wellbeing - its impact is both immediate and rewarding.


  • Welcome families and individuals (filers) seeking tax filing services
  • Complete attendance logs and review necessary paperwork
  • Direct filers to on-site financial services and facility amenities
  • Work cooperatively with filers, staff and other volunteers to provide high-quality tax filing service
  • Maintain strict confidentiality, providing as much privacy as logistically possible


  • Tax experience not required, complete a basic certification for the VITA program Volunteer Standards of Conduct and the Intake/Interview & Quality Review process
  • Friendly and approachable, delivering great customer service
  • Computer proficient
  • Enjoy working in a diverse ethnic and socio-economic environment


  • Immediate gratification
  • No experience required
  • Become part of a program that has helped people file tax returns at no cost for more than four decades.

Give a few hours of your time, and help Minneapolis families get thousands in return!


November - December 2017.............Fill out EMERGE Volunteer application and meet with Volunteer Supervisor

December 2017 - January 2018.......Complete approximately 4 hours of training, additional training optional.

January 2018........................................Successfully complete open book IRS certification test for Volunteer Standards of Conduct and Intake/Interview & Quality Review

January 27 - April 14 2018.................Volunteer Saturday mornings, 8:45 am - 1 pm, helping filers navigate the tax process at the EMERGE Career and Technology Center (Emerson Ave N)

(Volunteers may take two Saturdays off between late February and the end of March)

Interested: Please send an email to Terri Welch at or call 612-787-3788 and ask that an application be sent.


  • Office Reception
  • Basic Computer Skills
  • Customer Service

Good Match For


Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • 4-5 months

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