Quality of Life Reviewer for Persons with Disabilities - stipend position

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The Arc's Quality of Life Reviewer position supports the goals of the Regional Quality Council. The Council Reviewer uses person-centered interviewing skills to conduct quality interviews with individuals receiving home & community based services. Interviewers will actively listen to interview participants to accurately understand & record their perceptions about the quality of services they receive. Interviewers will be partnered if possible, though this cannot be guaranteed. Specific duties include:

• Complete training on conducting person-centered quality interviews & demonstrate competency
• Conduct in person interviews with individuals receiving home & community based services regarding their quality of life; minimum of 5 interviews per year with a preference of 1-2 per month
• Travel to interview locations, includes travel to residential, work or community-based locations
• Accurately enter & manage data collected from interviews & follow date privacy guidelines
• Conduct interviews utilizing a standard set of questions with use of a multitude of communication styles
• Support individuals with diverse disabilities through the RQC interview process
• Report suspected or known cases of abuse or neglect of individuals being interviewed
• Other duties as requested

Total time commitment, including travel, may be up to 4 hours per interview. Interviewers will be asked to provide a schedule of availability to conduct interviews along with which counties (Hennepin, Dakota, &/or Scott) they are willing to travel to do. Volunteers must complete a RQC volunteer application, successfully pass a background check, attend orientation/training of 10-15 hours prior to beginning interviews and additional training as needed.

A $75 stipend will be provided per full completion of the interview process, includes entering of data into database. Interested individuals, please email a cover letter and resume to Michelle Theisen at michelletheisen@arcminnesota.org.


In 2016, the Minnesota Department of Human Services (DHS), with advice from the State Quality Council, created 3 regional quality councils (RQC). The councils were charged with establishing a quality monitoring system to measure & report on services for people with disabilities in their region. These councils will also analyze the information gathered & coordinate a regional response to remove barriers & service gaps, set priorities to improve home & community based long-term service & supports for people with disabilities based on regional strengths & needs, report regional findings to the State Quality Council which will share the information with DHS & make recommendations for system improvements.