Office Support Team Assistant: Brooklyn Center

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Primary Responsibilities of Volunteer as Long Term Services and Supports Assistant (LTSS)

• Maintain copies of LTSS documents in the individual forms drawer
  • Make more copies/print from laptop, remove/replace forms when there are updates
• Create packets for assessors
  • Four types of packets (Nursing Facility Liaisons, Annual Assessors, Under 65 Initial Assessments, 65 and Over Initial Assessments) which are red, yellow, green, and blue respectively
  • Send packets through interoffice mail to other sites if/when needed
• Assist staff with routine clerical tasks/project as needed (update brochures and bulletin boards, etc.)

Requirements:

• Good listening and communication skills
• The ideal applicant will be friendly and enjoy meeting people
• Ability to evaluate situation to gather needed information
• Good judgment and decision making skills in assessing various situations
• Respect for confidentiality of customers
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• A sense of responsibility toward the position demonstrated by good attendance and punctuality
• Professional appearance and behavior
• Positive attitude
• Respect for the multicultural nature of the customers including their dress, religious beliefs, and language
• Must be 18 years or older and pass a standard background check

Time Commitment:

• One or more 3-4 hour shift(s) per week on Tuesdays or Thursdays with a three or more month commitment

Supervision:

The volunteer is supported by the on-site staff members available to provide guidance and respond to questions and special situations. A Coordinator of Volunteers assists with volunteer service agreement, provides most training, and manages other volunteer program matters.

Benefits:

• Volunteers gain experience working with individuals from various ethnic, language, and cultural backgrounds
• Volunteers gain experience assisting staff and greeting clients in a county government Human Services Department office setting
• Human Services training opportunities are available at no cost
• Free ramp parking
• Volunteers can be reimbursed monthly for related transportation expenses within allowable limits by completing a request form
• Invitation to attend annual volunteer recognition event along with occasional OMNI Theater tickets offers
• Letters of recommendation can be written on request
• Performance reviews are provided by a Coordinator of Volunteers with input from on-site staff members