Front Desk Intern

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TITLE:Front Desk Intern

(Minimal of 10 hours per week and shifts between1pm-8pm M-F)

REPORTS TO:Coordinator of Homeless Youth Programs

JOB SUMMARY:

Assist staff with daily responsibilities necessary to help youth find the resources they need at SafeZone.

Duties and responsibilities include, but are not limited to, the following:

• Direct youth to areas within SafeZone for showers, food, clothing, computers
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome clients
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Answer phones and assist at the front desk
• Work in the clothing closet and assist with special projects
• Upkeep of the drop in center
• Assist youth with their toddlers and babies as they find resources at SafeZone
• Comply with agency’s written policies
• Model behavior that is consistent with, and supportive of, healthy adolescent development

Typical Physical Demands and Working Conditions:

• Ability to perform the duties outlined on this job description

Appropriate accommodations will be made for disabled individuals.

• JOB QUALIFICATIONS:
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Experience working with homeless, runaway, and other at-risk youth (preferred)
• Commitment to the volunteer opportunity