Cause Areas


It's flexible! We'll work with your schedule.


1825 San Pablo AvenueSuite 200Oakland, CA 94612


The Administrative Assistant works directly with Site Coordinators to support clients, schedule appointments, and maintain site flow.


  • Answer phone calls and questions related to VITA processing such as general eligibility, required documentation, and walk-in and appointment hours
  • Use scheduling software to set up and manage appointments for clients
  • Make confirmation calls to clients one day prior to their appointments
  • Answer all client questions
  • Encourage clients to save a portion of their refund as a savings bond or in a savings account or safe and secure prepaid debit card
  • Maintain confidentiality of taxpayer information
  • Ensure no compensation of any kind is accepted for volunteer services provided
  • Pass the Standard of Conduct and Intake/Interview & Quality Review certifications through Link and Learn
  • Strong verbal communication skills
  • Good interpersonal skills and comfort with a wide range of people
  • Read all communications and updates on tax requirements or procedural changes
  • Respect client privacy
  • Maintain accurate records of assistance provided
  • Give 24-hour cancellation notice when unable to volunteer at your site
  • Ability to work as a volunteer one shift per week (4 hours), totaling at least 30 hours from late January to April 17th, 2018
  • Excellent verbal and written communication skills
  • Good interpersonal skills and comfort with a wide range of people
  • Ability to take initiative and work with minimal supervision
  • Commitment to strengthening families by increasing self-sufficiency
  • Strong computer literacy with experience using multiple applications (including Word, Excel, and Google Apps)
  • Strong time management skills with the ability to quickly access priorities and make adjustments as needed
  • Basic tax law knowledge
  • Bilingual in English and Cantonese, Mandarin or Spanish a plus!

If you are interested in volunteering, please fill out the google form below or email Amreen Akhtar at volunteer@ebaldc.org



Good Match For


Requirements & Commitment


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