Project Management Specialist

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The Project Leader’s responsibilities include:

1. Customer Care support for the Awakening New Species Program and other Oneness Programs as required. Customer Care includes responding to the needs of customers enrolled in the program, e.g. reviewing customer communications, connecting the customer with solutions that address issues brought forward, interfacing with Finance when refunds are requested, preparing and distributing communications to participants as required to schedule weekly and ad hoc calls, in-process and end-of-session customer questionnaires.
2. Development and execution of logistical details required to support weekly calls, e.g., slide masters, slide content, guest presenter logistics and interface, main presenter support and interface, interface with call driver(s).
3. Customer On- and Off-Ramping Process coordination, e.g., setting up email accounts, broadcast emails on how to connect for weekly contact, developing and communicating presenter and participant behavioral protocols during and between calls.
4. Coordination relating to one-on-one and group mentoring sessions, including communications and logistics.

Qualification:

The Project Leader must be highly organized, experienced interacting virtually and in person with medium-to-large groups of different categories (e.g., presenters, guest speakers, Program participants), extremely reliable, and able to interact with the technical team (call drivers).

Working conditions:

We are a virtual organization, so it’s important that the chosen incumbent be comfortable with working in a virtual environment, including both the people interaction and technical dimensions. As the calls are critically important to delivering on commitments to our customer and collaborators, it is essential that the leader be reliable, punctual, focused on a successful outcome, and willing to commit for the duration of the program.

This is a critical position and stipend can be offered for a suitable candidate.