Volunteer Client Service Representative

Save to Favorites

Make an impact by empowering others for better work and better lives! 

We are Christian HELP and every day we help everyday people connect with the skills, work, and resources they need to bridge the gap between what they earn and what they need so they do not become homeless. We do this with caring excellence in a relational way that imparts dignity, respect, and hope for a better future for everyone.

The ideal volunteer for this position has a heart for Christian service and the desire and skills to accurately connect people with programs that sustain and improve lives. As part of the Operations Team, connect clients with Pantry Programs and other resources to improve income, reduce expenses, and receive the offer of spiritual encouragement. 

Scope of Work:

Coordinate the entry of clients into Christian HELP Pantry and Resource programs using

distinctive Christian HELP care and values, imparting dignity, and respect for all, with a great

desire to be helpful.Guide and process prospective clients to the appropriate Pantry Program or

community resource. Provide excellent client service through accurate client information

processing, appointment scheduling and communications in person, via phone and email.

Maintains the organization and cleanliness of reception areas. Performs administrative duties as

directed.

Scope of Work:

Coordinate the entry of clients into Christian HELP Pantry and Resource programs using

distinctive Christian HELP care and values, imparting dignity, and respect for all, with a great

desire to be helpful.Guide and process prospective clients to the appropriate Pantry Program or

community resource. Provide excellent client service through accurate client information

processing, appointment scheduling and communications in person, via phone and email.

Maintains the organization and cleanliness of reception areas. Performs administrative duties as

directed.

Qualifications

• High School diploma and 2 years’ experience in client or customer service work.
• Excellent communication - spoken, written, and active listening skills.

• Typing 40-50 wpm with 98% accuracy.
• Proficient in Microsoft Word, Excel, and Outlook, with the propensity to learn other software platforms easily.
• Self- management and composure under pressure.

Additional Requirements

Highly dependable and trustworthy, with the desire to be helpful. Must have the ability to listen carefully, communicate effectively and capture and accurately enter complete and concise data with great attention to detail. Takes initiative and uses good judgement within established guidelines while working with a minimal amount of supervision.

Skills:

Communication, Typing, Organization, MSOffice, Service, Coordination, Adaptability, Composure, Time management, Fluent English

Support Provided:

Training

Access to experts to assist in the learning and delivery of services.

Location:

Christian HELP Headquarters, 450 Seminola Blvd. Casselberry, FL 32707

Hours:

Part Time Position - 9:00am - 1:00pm T-F