Become a Certified Volunteer Benefits Counselor!

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Senior Services of Southeastern Virginia

  • 15 people are interested

Do you know someone who is confused about what type of insurance they need, or whether they have enough insurance coverage? Do you want to help people who are having problems making sense of their medical bills? With training, you can be the person who changes confusion to understanding in senior's lives about their insurance options.

Senior Services volunteer benefits counselors provide advice to seniors about their insurance options. Everything from filing or resolving Medicare, Medicaid, or other medical claims to answering questions about the Medicare Part D prescription drug benefits. Our volunteer Benefits Counselors are part of the Virginia Insurance Counseling and Assistance Program (VICAP).

*Volunteers for this position cannot be licensed insurance agents.

For more information call Kelley Russo at 757-222-4522 or email at

Apply online and fill out a SSSEVA Volunteer Application to get started today.

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We'll work with your schedule.


6350 Center DriveBuilding 5, Suite 101Norfolk, VA 23502



  • Basic Computer Skills
  • Adult Education
  • People Skills
  • Relationship Building
  • Microsoft Office Suite
  • Benefits


  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Minimum 4 hours/week, Mon-Fri, 9:00-4:30pm
  • Cannot be a licensed insurance agent

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