Looking for Site Coordinators to Manage Volunteer Income Tax Assistant Sites

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Volunteer Income Tax Assistance (VITA) Site Coordinator
(this is a volunteer position)

The Site Coordinator coordinates the community in-take tax site making sure that the site runs smoothly. He or she solves any problems as professionally as possible keeping in mind that the clients are the top priority. The Site Coordinator also assures that all services rendered to the clients are done so in an atmosphere of respect as our mission dictates.

Duties include:

• Supervising opening and closing of site, ensuring all necessary materials and supplies are available
• Ensuring all volunteers working at the site have been IRS-trained and certified
• Coordinating the work of In-take Specialists to ensure customers are screened for eligibility of services, ensures customers have completed in-take forms, and have all of the necessary documents to complete their tax returns.
• Filing and maintaining paperwork, including intake forms, and providing for secure storage of documents per IRS regulations
• Upload in-take forms, ID, and tax documents into a cloud system and logs information onto spreadsheet
• Being available to answer and respond to questions from clients and volunteers.
• Ensuring confidentiality of all records at the VITA sites
• Completing tasks necessary to maintaining a safe working environment for volunteers and clients. Acting as mediator if there is a disagreement, with the authority to act in the best interests of safety in all situations including calling law officials if necessary as a last resort.
• Observing behavior of volunteers and managing any behavior that is not in the best interests of the program as specified in the VITA Program Handbook
• Creating the weekly shift schedules; facilitating calling in volunteers to work in times of need.
• Providing quality control for all aspects of operation including filing accuracy and effective customer service
• Delegating any job that is necessary for smooth operation at the sites

Qualifications:

• Complete IRS certification(s).
• Intermediate to advance computer skills
• Good verbal communication skills
• Ability to manage volunteers and interact with VITA customers
• Well organized, capable of managing operations of a site
• Must be Tuesdays
• We are looking for volunteer Site Coordinators to manage a community in-take site in at the Union City Family Center from January 28, 2020 through April 14, 2020. Services are offered Tuesdays from 10 am to 4 pm

Prospective volunteers must attend a VITA Information Session on October 16, October 30, or November 13, 2019 from 6 to 8:30 pm at the Fremont Family Resource Center. If interested, please contact Carolyn Robertson at crobertson@fremont.gov, or call (510) 574-2003 for more information.