Case Management Support Volunteer


(40.7369,-73.8796)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

79-01 Broadway, Annex G, 5th Fl, Room 12Elmhurst, NY 11373

About

The Libertas Center is seeking a volunteer to assist Libertas Center staff with a range of case management support work, including administrative, communication, and research duties. We estimate the role to be 2 days per week, on-site.

Duties and Responsibilities (Other/different roles may be added):

  • Conducts internet research to identify and update social service resources (food, shelter, housing, pharmacy, childcare, ESL lists), tailored to client locations.
  • Carries out research on country conditions, to support case reviews.
  • Scans/files documents and ensures ongoing accuracy and completeness of electronic and paper files.
  • Enters information/data regularly from referrals and other forms into database and paper/electronic files.
  • Schedules and changes client’s appointments with providers as needed. Sends appointment reminders.
  • Updates waiting list to identify needs and questions. Assists with providing follow up resources.
  • Supports Libertas staff as needed.

Minimum Qualifications:

BA, BS minimum.

Second language preferred (Spanish, Bangla, Russian, French); experience working with phone and in-person interpreters.

Ability to multi-task and successfully meet responsibilities with professionalism.

Excellent interpersonal and organizational skills.

Familiarity with issues facing New York’s immigrant communities.

Non-judgmental, compassionate, culturally sensitive approach and ability to empathize with others.

Strong commitment to human rights work and to the Libertas Center’s mission.

Experience:

Familiarity and comfort/interest working with immigrant populations with complex trauma in a social and/or health services setting.

Skills

  • Data Entry
  • Program Management
  • Internet Research
  • Case Work / Management
  • Administrative Support

Good Match For

People 55+

Requirements & Commitment

  • Orientation or Training
  • 2 days/week on-site
  • 2nd language desirable: Spanish, Bangla, Russian, French

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