Cause Areas


It's flexible! We'll work with your schedule.


109 South 5th Street, Suite 40Marshall, MN 56258


Why Volunteer?

The 24 Hour Crisis Line program with New Horizons Crisis Center is possible through the work of our dedicated volunteers. By volunteering a small portion of your time, you can make a difference for someone in need. Our volunteers enjoy helping others and are part of an engaged, diverse, and caring community. Most importantly, volunteers can take pride in providing an essential service to the community and making a difference in other people’s lives.

Crisis Line Volunteers:

Volunteer Trainees who have successfully completed our online training modules, live stream webinars, and a short one-on-one preparation session will become Crisis Line Volunteers. By volunteering with New Horizons Crisis Center, volunteers will provide crucial intervention services for people in crisis at the time of their greatest need. Crisis Line Volunteers also gain unique insight and experience in victim services while working collaboratively with the supportive New Horizons Crisis Center staff. By providing non-judgmental, person-centered services, you will be supporting those in crisis.

What to Expect:

Our on-line volunteer training program is unique and highly regarded. Our volunteers come from all walks of life; such as students, business or medical professionals, and community members. For those pursuing a career in mental health or social services, volunteering with New Horizons Crisis Center is particularly beneficial. You will learn new skills, gain experience in a specialized area, and broaden your depth of knowledge.

Crisis Line Volunteers must successfully complete our training program by finishing the on-line training modules, live stream webinars, and have a short one-on-one in person preparation meeting. Our training program is customized to each volunteer’s schedule and learning styles. We also expect all Crisis Line Volunteers to adhere to New Horizons Crisis Center’s protocols, policies and philosophy. All Volunteers must complete the volunteer application and all corresponding forms, including a criminal background check.

How the Crisis Line Works:

During your on call week, New Horizons will provide you with a cell phone.

You can continue to go about your daily routines, provided that you stay within an area with cell phone reception and remain alcohol and drug free when you are on-call.

New Horizons staff will call you at approximately 4:30pm to state that they are, "rolling the phones." This will mean that all NHCC telephone lines will automatically go to the cell phone.

When a call comes in on the cell phone "crisis line" it can be any type of call. Examples: When are your office hours? Does New Horizons help with general crime victims? Request for a staff advocate to meet at the hospital.

NHCC will give you the tools that you need to respond in a confident, quick, and knowledgeable manner to each call received. If you feel that you need additional support or would like to discuss a particular call with someone, New Horizons staff will be available to provide you with that support.

New Horizons will provide you with a bag of resource materials to assist with calls that you may receive.

Let’s Get Started:

No experience necessary.

We believe that change happens with one caring voice at a time. Are you ready to make a difference?

If you are interested in becoming a Volunteer with New Horizons Crisis Center, please contact any New Horizons Crisis Center Staff at 1 (800) 881-7493 or email to:

New Horizons Crisis Center 109 S. 5 th St. Suite 40, Marshall MN 56258.


New Horizons Crisis Center’s mission is to advocate for, support, and empower victims of crime, while providing education, resources, and prevention for our communities and partners.


New Horizons Crisis Center works with individuals and families who have been victimized by crime, while also providing preventative and educational services. NHCC believes that being a victim can be an ongoing, life-altering experience. NHCC is committed to providing a safe and non-judgmental environment through listening, advocating and empowering our victims to transition from victim to survivor. NHCC is dedicated to the cause of reducing and preventing crime in rural Minnesota. We strive to maintain this philosophy to the best of our abilities.


Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible

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