The Advocate position is a client services job, in which the volunteer acts as an advocate on behalf of the pet, and guides the pet owner through the Wellness Clinic process. During clinic operations, the Advocate will greet pet owners as they arrive, help keep the waiting areas quiet and calm, determine the needs of the pet, and assist the pet and pet owner throughout the veterinary visit. The typical clinic day requires four to five volunteers, and serves an average of 35 pets per day. Because many of our clients have financial difficulties, the advocate will respectfully discuss the pet owner’s circumstances to determine what services can be delivered within their budget. We are a high-volume clinic, and pet advocates are essential for ensuring that pets move quickly through the veterinary process.
- Greet pet owners and assist them with handling their pets in the lobby
- Interview pet owner to determine the pet’s needs that day and the owner’s budget
- Complete intake paperwork
- Brief veterinarian on the pet’s situation before accompanying them into exam room for office visit
- Listen and take notes as needed during office exam to ensure pet owner understands all information
- Accompany owner to check out and ensure they understand all care instructions as per the doctor’s orders
- Work efficiently in a busy environment
- Ability to handle animals
- Good communication and listening skills
- High situational awareness
- Must wear wine colored scrubs (to be purchased by volunteer)
- Background check and signed waiver
Volunteers go through an "on the job" training program, where they are paired with an experienced volunteer for several days, until they are comfortable enough to perform the required tasks on their own. There will always be staff on hand whom volunteers can contact if they have any questions.
The St. Augustine Humane Society promotes healthy, responsible, lifelong pet ownership in our community. We offer many important services to help pet parents keep their pets, rather than relinquishing them to a shelter. Some of the services we offer include our low cost, high volume spay/neuter program, our low cost wellness clinic, positive reinforcement dog training classes, and the pet food pantry. We rely on talented and dedicated volunteers to assist with these programs, and to ensure that all pets and pet parents receive the care and services they need. By offering low-cost veterinary services and serving as a resource center for our community, we are able to provide affordable assistance to all, making our clinic the only one of its kind in St. Johns County.
- Animal Care / Handling
- Animal Therapy
- Verbal / Written Communication
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Wednesdays and Thursdays
- Must purchase own set of wine colored scrubs.