Long Term Care Ombudsmen are a dedicated group of individuals comprised of our 500 staff, sub-contractors, volunteers, and over 2700 residents trained through the Pennsylvania Empowered Expert Resident Program. Please join our team!
Assistant Ombudsman: Visits long term care facilities, supports resident and family counsels, provides information/education about the Ombudsman Program and rights of residents to staff, residents and community, ensures confidentiality of all information, collaborates with licensing agencies and fills out appropriate documentation. Training for Assistant Ombudsmen is a three month process and includes online modules, independent study, in person training and shadowing/mentoring.
Certified Ombudsman: In addition to completing the actions above, Certified Ombudsmen receive, investigate and resolve complaints with resident permission. Training is a six month process and includes online modules, independent study, in person training, and shadowing/mentoring.
Community Liaison: Attends community counsels, wellness fairs, expos and helps build community partnerships. Training is the same as an Assistant Ombudsman
Educator: Provides training and/or education to long term care staff, residents and community groups. Training is the same as a Certified Ombudsman
PEER Liaison: The Pennsylvania Empowered Expert Program (PEER) began in 2002 as way for residents of long term care facilities to participate in the Ombudsman Program and be empowered to advocate for themselves. The PEER Liaison helps build and maintain the PEER Program in Centre County, attends monthly PEER follow up meetings and teaches PEER training classes. In addition to the same training as a Certified Ombudsman, the PEER Liaison completes PEER training class.
Office Assistant: Data entry, updates and maintains files, creates brochures and educational materials. Due to the complexity of information in the Ombudsman Program, volunteers complete the same training process as a Certified Ombudsman.
- People Skills
- Problem Solving
- Relationship Building
- Group Facilitation
- Customer Service
- Community Outreach
Good Match For
Requirements & Commitment
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- We ask for 6 hours a month for 1 year.
- 3 - 6 months of training, quarterly meetings