Purpose: The Intake Assistant volunteer documents information from clients in sessions of 30 minutes to an hour. New clients, whether housed or homeless, must go through this process in order to receive services. All clients currently receiving services are required to have an updated intake every year.
Background check required due to sensitive nature of information
Remote volunteering possible*
Professional demeanor and punctuality are key
Case Management skills or prior experience volunteering with vulnerable populations strongly preferred
* Volunteer must have a quiet space or room available where confidential information will not be overheard and must also receive training in-person before switching to remote.
The Intake Assistant Volunteer is usually the second contact for most clients after initial outreach. The volunteer is not responsible for knowing all the services available with LSS and can refer questions to the Outreach Case Manager; however, attention to detail is key when taking down client information. A new case file with the appropriate questions is given to the intake volunteer, who documents as much as possible about the client’s situation within the time scheduled for the appointment. These appointments traditionally take place in person but may be partially completed over the phone. Upon completion of the intake, the client’s information is set aside for LSS case managers to follow up.
Please inquire about safety procedures to protect volunteers if you are interested in this position.
One shift is 2-3 hours, typically once a week but this can be flexible.
About Lutheran Social Services of Southern California - Ventura County
80 E. Hillcrest Dr. #101, Thousand Oaks, CA 91360, US
Lutheran Social Services of Southern California has a legacy of meeting the needs of the poor, under served and powerless regardless of race, creed or orientation since 1946. We unite with individuals, churches, businesses, civic leaders, government agencies and other stakeholders for one goal; breaking the cycle of poverty one family at a time.
LSS-SC annually serves hundreds of thousands of individuals and families throughout Southern California with over 50 different programs/services at over 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.
We EMBRACE those in crisis, with short-term, emergency services
We EQUIP individuals and families, with program resources to help them on their journey
We EMPOWER people to break the cycle of poverty, live with dignity and become self-sufficient
Homeless & Housing
We'll work with your schedule.
Lutheran Social Services80 E. Hillcrest Dr. #101Thousand Oaks, CA91360
January 7, 2021
Case Work / Management
Counseling / Mental Health
Must be at least 21
Orientation or Training
One intake shift is 3 hours. Flexible days.
Mask and social distancing are required for all in-office volunteers.