Quality Improvement Coach

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The United Way of Greater Cincinnati is seeking energetic, organized, people to provide quality improvement coaching to the members of Family Centered cohort teams. Teams are comprised of 3-4 staff from local non-profit, grassroots organizations addressing poverty.

What Are the Tasks Required?

• Educate and coach 1-2 Learning Collaborative teams on quality improvement tools and processes,
• Assist team(s) as they develop their technical quality improvement skills and capacity,
• Facilitate team sessions to coach and support the team as they develop a QI process (including measures, data collection & analysis, and PDSA cycles),
• Challenge teams has they develop, implement, and learn from testing cycles.
• Participate with other volunteer coaches and QI coach supervisor in learning sessions.

What Are the Skills We Need?

• Expertise in quality improvement processes could include teaching, coaching, and experience working with change processes.
• Interest in solving complex human service issues experienced by social services partners and the families they serve.
• A willingness to learn and use the tools and language of the Model for Improvement Institute while working with teams.
• Excellent verbal and written skills, good interpersonal communication and relationship-building skills, comfortable with working in lower income communities, data and analytical skills.

What Is the Time Commitment?

• A commitment to work with their team(s) throughout the Family Centered Cohort process 1 st Year: February 2018- March 2019). This is a new cohort learning process and will probably continue beyond the 1 st year into remaining 3 years of funding.
• The first one -two months- face to face meeting with the team and with the QI supervisor; transitioning to phone calls, emails, video conferencing as determined by you & your team. Remaining months less frequent check-ins.
• The on-going time commitment is an average of 4-6 hours/month, inclusive of weekly coaching with team(s); coaching calls with QI project manager; and possible quarterly learning sessions (optional).