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103 people are interested
ITS: Help Desk Support
ORGANIZATION: JerseySTEM
Please visit the new page to apply.
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103 people are interested
IT Support Helpdesk
Category:ITS
Department/Group:IT Operations
Travel Required:None
Location:Virtual/Remote
Background Check:Yes
Will Train Applicant(s):Yes, for Org. Processes
Date Posted:4 Dec 2018
Expected length of volunteering:1 year
Supervisory Responsibility:No
Expected Hours of Work: (include any mandatory meeting times with time zone)min. 5/wk; ideally 7+/wk.
Position Type:Volunteer
Date & Time (VM)Ongoing
Driver’s License NeededNo
Orientation or training needed?Yes
Does this accommodate special groups?No
Min. age required?18
Summary/ObjectiveThe primary responsibility of this position is to support JerseySTEM by answering IT help desk questions.
Description:Role and ResponsibilitiesJerseySTEM is a volunteer, grassroots non-profit agency dedicated to bridging the innovative, opportunity, and gender gaps in STEM education for children in New Jersey’s underserved communities. We are dedicated to partnering with local schools and other organizations to create and enhance STEM-oriented educational opportunities for students in grades 5-8 as part of their paths towards college and career readiness. We provide free of charge after-school, project-based, and hands-on structured programs in Science, Technology, Engineering and Mathematics. Classes include: Robotics, Coding, Engineering, Life Sciences, etc. Classes last up to 10 weeks and are predominantly taught by trained volunteer college students. Volunteers typically donate an average of 2 hours/week to the success of the program.
Position Description:
The Helpdesk/G-Suite Support Agent is responsible for utilizing his or her expertise in the Google Suite apps and functions to administer users, groups, organizational units, and access to services. This position reports to the IT Support Lead and Director of IT.
Essential Functions of the Volunteer Position:
- Use GAM to manage aspects of Google Apps account
- Use GAM for reporting Google Apps account metrics
- Create, delete, and administer users for the domain
- Create and administer organizational units
- Configure sharing settings, policies, and reporting
- Configure mail delivery, routing, and filtering
- Configure and manage group settings
- Create and manage calendar resources
- Document processes to enhance organization's succession planning and future management
- Perform G Suite Security to safeguard key organization files, documents, and information- Additional tasks/projects as directed
Required Knowledge, Skills, and Abilities:
- Strong commitment to quality, architecture, and documentation
- Ability to communicate to all levels of users (internal and external)
- Strong problem-solving skills; adaptable, proactive, and willing to take ownership
Required Education and Experience:
- Bachelor’s degree or equivalent
- 3-5 years IT experience
- Current college students pursuing degrees in IT-Related fields are also welcome to apply.
Weekly Time Commitment Required:
4 hours per week minimum. 5-7+ hours per week commitment preferred. (Need some weekend coverage as part of that.)
Location:
Position can be performed virtually
Qualifications and Education Requirements
IT Helpdesk experience
GSuite
Slack
Office products
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About JerseySTEM
Location:
Virtual Locations, Florham Park, NJ 07901, US
Mission Statement
JerseySTEM is a grassroots 501(c) nonprofit organization dedicated to bringing Science, Technology, Engineering, and Math ("STEM") education to girls grade 5-8 from underserved communities in New Jersey. We partner with socially responsible companies and their employees, youth organizations in underserved communities, and civic-minded college students and universities. Together we develop and deliver innovative, hands-on, and online afterschool projects and inquiry-based learning opportunities that develop teamwork, 21st-century problem-solving skills, and self-esteem.
Description
Incorporated in 2013, JerseySTEM started bringing afterschool enrichment programs to middle school girls in 2015.
We have since provided 1,000 students with exposure to afterschool enrichment programs delivering more than 20,000 hours of instruction. Students learn to code, build robots, solve problems and through that process gain self-esteem and confidence that they can be the leaders of tomorrow.
CAUSE AREAS
WHEN
WHERE
36 Chatham Road (VIRTUAL!)Summit, NJ 07901
DATE POSTED
October 12, 2019
SKILLS
- STEM
- Database Administration
- Google Apps
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- 5-7 hours per week
- Ability to commit to check the helpdesk inbox at least 3 times /week (example Mon,Wed,Fri 7pm) for 1 year commitment