ITS: Help Desk Support


Cause Areas

When

It's flexible! We'll work with your schedule.

Where

This is a Virtual Opportunity, with no fixed address.
JerseySTEM Logo

About

JerseySTEM is an all volunteers grassroots non-profit agency dedicated to bridging the Innovation Gap, the Opportunity Gap and the Gender Gap in STEM education. We provide free of charge after-school, project-based, hands-on, team structures programs in Science, Technology, Engineering and Math to underserved students in New Jersey. Classes include: Robotics, Coding, Engineering, Life Sciences, etc. and are focused on kids grade 5-8. The programs last 10 weeks and are taught predominantly by volunteer college students that we recruit, train, transport and mentor as they donate 2 hours/week to the program.

In this role the Help Desk Support Specialist will be r esponsible for providing technical assistance and support related to applications used by JerseySTEM. Responds to end-users queries, runs reports, isolates problem, and determines and implements solution.

Skills

- Knowledge of G suite

- Working knowledge of Office software products

- Application software troubleshooting and problem solving

- knowledge and experience of customer service practices

- Related experience and training in troubleshooting and providing help desk support

- Slack

- FreshDesk Support Helpdesk

Responsibilities

- Provide help desk support and resolve problems to the end user’s satisfaction

- Monitor and respond to requests received through the IT help desk

- Document internal procedures

- Assist with onboarding of new users

- Report issues to IT Admin or Web Development Teams for escalation

- Assign users to proper Google groups and team drive

- Run reports

Skills

  • STEM
  • Database Administration
  • Google Apps

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • 3 - 5 hours per week

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