ITS: Help Desk Support

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JerseySTEM

  • 85 people are interested
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JerseySTEM Logo

Title:

IT Support Helpdesk

Category:

ITS

Department/Group:

IT Operations

Travel Required:

None

Location:

Virtual/Remote

Background Check:

Yes

Will Train Applicant(s):

Yes, for Org. Processes

Date Posted:

4 Dec 2018

Expected length of volunteering:

1 year

Supervisory Responsibility:

No

Expected Hours of Work: (include any mandatory meeting times with time zone)

min. 5/wk; ideally 7+/wk.

Position Type:

Volunteer

Date & Time (VM)

Ongoing

Driver’s License Needed

No

Orientation or training needed?

Yes

Does this accommodate special groups?

No

Min. age required?

18

Summary/Objective

The primary responsibility of this position is to support JerseySTEM by answering IT help desk questions.

Description:Role and Responsibilities

JerseySTEM is a volunteer, grassroots non-profit agency dedicated to bridging the innovative, opportunity, and gender gaps in STEM education for children in New Jersey’s underserved communities. We are dedicated to partnering with local schools and other organizations to create and enhance STEM-oriented educational opportunities for students in grades 5-8 as part of their paths towards college and career readiness. We provide free of charge after-school, project-based, and hands-on structured programs in Science, Technology, Engineering and Mathematics. Classes include: Robotics, Coding, Engineering, Life Sciences, etc. Classes last up to 10 weeks and are predominantly taught by trained volunteer college students. Volunteers typically donate an average of 2 hours/week to the success of the program.

Position Description:

The Helpdesk/G-Suite Support Agent is responsible for utilizing his or her expertise in the Google Suite apps and functions to administer users, groups, organizational units, and access to services. This position reports to the IT Support Lead and Director of IT.

Essential Functions of the Volunteer Position:

- Use GAM to manage aspects of Google Apps account

- Use GAM for reporting Google Apps account metrics

- Create, delete, and administer users for the domain

- Create and administer organizational units

- Configure sharing settings, policies, and reporting

- Configure mail delivery, routing, and filtering

- Configure and manage group settings

- Create and manage calendar resources

- Document processes to enhance organization's succession planning and future management

- Perform G Suite Security to safeguard key organization files, documents, and information- Additional tasks/projects as directed

Required Knowledge, Skills, and Abilities:

- Strong commitment to quality, architecture, and documentation

- Ability to communicate to all levels of users (internal and external)

- Strong problem-solving skills; adaptable, proactive, and willing to take ownership

Required Education and Experience:

- Bachelor’s degree or equivalent

- 3-5 years IT experience

- Current college students pursuing degrees in IT-Related fields are also welcome to apply.

Weekly Time Commitment Required:

4 hours per week minimum. 5-7+ hours per week commitment preferred. (Need some weekend coverage as part of that.)

Location:

Position can be performed virtually


Qualifications and Education Requirements

IT Helpdesk experience
GSuite
Slack
Office products

148 More opportunities with JerseySTEM

4 Reviews
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WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity, with no fixed address.

SKILLS

  • STEM
  • Database Administration
  • Google Apps

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 5-7 hours per week
  • Ability to commit to check the helpdesk inbox at least 3 times /week (example Mon,Wed,Fri 7pm) for 1 year commitment

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