Client Services Volunteer

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Who We Are

Positive Resource Center, a San Francisco-based nonprofit, assists people living with HIV/AIDS, substance abuse or mental health disabilities by providing comprehensive benefits including counseling and employment services. PRC merged with AIDS Emergency Fund, an emergency financial assistance provider for low-income residents disabled by HIV/AIDS. PRC also merged with Baker Places, Inc. which provides a comprehensive array of residential treatment services to people with mental health, substance abuse and HIV/AIDS-related issues.

The mission of PRC is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social, and health services that address the broad range of social risk factors that impact wellness and limit potential.

Position Description

We assist our clients by helping them pay for basic human needs, including housing, utilities, medical, and other health related expenses. We believe that when a person’s basic needs are met, they are able to focus more on their health, which means they will have improved long-term health outcomes and a better quality of life overall.

Our Client Services Volunteers play an essential role in our organization as they work alongside staff serving our clients on a daily basis. Our Volunteers perform a variety of tasks, including answering client services questions on the phone, enrolling new clients and renewing returning clients in person, and making referrals to other agencies for services not offered by AIDS Emergency Fund. Our Client Service Volunteers are full-fledged members of our Client Services Team. We appreciate them greatly as they help support an integral part of our organization.

Applicant Requirements

• Outstanding written and oral communication skills

• Comfortable working with diverse populations

• Important customer service traits, such as being a good listener and compassionate person

• Meticulous while handling several client documents

• Computer literate (able to perform data entry on a simple-to-navigate system)

• Familiarity with San Francisco’s other AIDS service organizations and their functions/programs preferred

• Bilingual English-Spanish skills preferred, but not necessary

Training Requirements

• Reading 1-2 hours of written material

• Agency overview orientation

• Training with Client Services manager and an experienced volunteer for approximately 10 hours

Commitment and Weekly Schedule

• Available shifts are 10:00am - 12:30pm and/or 1:30pm - 4:00pm on any weekday
• Flexibility to fill in other shifts ideal but not necessary.

Application Process

To apply, email the following to volunteer@prcsf.org.

• A brief email cover letter (no more than 1 printed page) that tells us about yourself, why you are interested in this volunteer position, your skills and experience that would make you a good fit, and your availability.

• A brief resume of your previous work and volunteer experience, including any direct service experience.

We greatly value the contributions our volunteers making towards helping our organization fulfill its mission. We hope that you will also find significant satisfaction through the time you volunteer with us.

Please let us know if you have any questions. We look forward to working with you.