Lethality Assessment Program Phone Volunteer
Overview of Position: Members of the lethality assessment program (LAP) group are responsible for answering the phone and communicating with law enforcement and victims of domestic violence. Members will educate the victim about the services our organization offers, find out what their most current needs are, discuss safety planning, and to let them know they are not alone. Members will then relay information to the rest of the group via Salesforce. There is potential to also make follow up calls (depending on how long a volunteer has the phone).
Time commitment necessary: Each shift is a minimum of 24 hours. Volunteers are required to make a year commitment to the program. Volunteers are expected to take at least three shifts a month.
Specific Tasks: Answering the LAP phone and speaking with victims of domestic violence to let them know about our organization and that they are not alone. Each shift is 24 hours. As a volunteer covering LAP calls, one must be able to immediately answer any call that comes in during the course of ones scheduled shift(s). Law enforcement will call phone. Volunteer covering the LAP phone will answer the phone and speak to domestic violence victims, expressing compassion and concern while educating them about the Crisis Center’s free services. Volunteers will help the victim develop a safety plan, connect with staff to come to shelter if requested, and schedule follow up call and/or appointment with the victim. Volunteers will document all calls in Salesforce and communicate with advocates concerning follow up calls. A staff member is always available to answer any questions or concerns.
Qualifications/Requirements: Must be at least 18 years of age. In order to be considered for position, the following needs to be accomplished:
v Complete the volunteer application;
v Interview with the Volunteer Coordinator;
v Attend the general volunteer orientation;
v Pay for your background checks;
v Pass background and reference check (at least two references outside of family members);
v Pass and complete CCADV and mandated reporter online training;
v Attend the direct service training;
v Attend volunteer education/support meetings;
v Pay for and pass TRAILS (child abuse database) check;
v Commit to one year of service to the Crisis Center.
v LAP Training
v Ability to cope with emotional and stressful situations
v Good writing skills for communicating call information to others in Salesforce
v Ability to learn/use Salesforce program
Volunteer must be able to work independently and maintain a compassionate image in line with the beliefs of the Crisis Center. Position can be highly stressful; attendance at monthly meetings is mandatory to ensure good self-care and continuing education and communication. Volunteers are required to make a minimum year commitment. Ability to answer the phone at any time during the shift is a requirement. Must be able to travel to/from shelter to pick up the LAP phone.
Benefits to Volunteer: Become an integral part of the Crisis Center’s LAP program; have first hand contact with individuals in our community who have suffered domestic violence; be an advocate for the Crisis Center and the victims of domestic violence
Location: Phone is a cell phone, which allows LAP members on call to be pretty much anywhere, but you MUST be able to answer the phone at any time, and maintain confidentiality throughout the call.
Volunteer goals for this position:
- Give support to victims of domestic violence
- Educate the community about domestic violence, high lethality situations, and the free services our organization provides
- Gain experience and training in working directly with victims of domestic violence
- Help in continuing a positive relationship with local law enforcement
- Become a mentor for future volunteer advocates
- Be an integral part in the success of the Crisis Center’s LAP program
- Crisis Intervention
- People Skills
- Crisis Counseling
- Verbal / Written Communication
- Critical Thinking
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- 1 Year of service, minimum three shifts per month
- See job description for additional requirements