The AZSA Volunteer Manager will manage volunteer resources to assist in the delivery of the organization's programs and services. This includes directly managing volunteers, and/or providing guidance, support, resources and tools to priority leaders who supervise volunteers. The AZSA Volunteer Manager reports to the Executive Director and will work in close coordination with the Director of Communications.
Primary Duties and Responsibilities
The Volunteer Manager will perform some or all of the following duties:
Plan the volunteer program/service
Develop and implement goals and objectives for the volunteer program which reflect the mission of the organization
Assess the need for volunteers to enhance program/service delivery
Conduct ongoing evaluation of the programs and services delivered by volunteers and implement improvements as necessary
Identify volunteer assignments that provide meaningful work for volunteers and write the volunteer position descriptions in consultation as appropriate
Promote the volunteer program to gain community support of the volunteer program and the organization
Develop and implement effective strategies to recruit the right volunteers with the right skills
Develop and implement an intake and interview protocol for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteers and the needs of the organization
Implement a screening process for potential volunteers according to accepted screening standards and practices
Lead the volunteer program/service
Orient volunteers to increase their understanding of the Arizona Sustainability Alliance, its clients, its services and the role and responsibilities of volunteers
Ensure that volunteers are given appropriate training to be successful in their positions
Ensure that volunteer check-in procedures are followed and records of volunteer hours are maintained according to established procedures
Ensure that volunteers receive the appropriate level of supervision
Assist with conflict resolution among clients, staff and volunteers according to established procedures
Establish and implement a process for evaluating the contribution of individual volunteers
Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization
Control the volunteer program/service
Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the program or service
Ensure that volunteers work in a safe, healthy, and supportive environment in accordance with all appropriate legislation and regulations
Evaluate the contribution of each volunteer on an annual basis
Prepare an annual report on the contribution of the volunteer program to the organization
Administer and monitor expenditures for the volunteer program against the approved budget
College certificate in Volunteer Management is an asset
Post secondary education in social sciences, human resources, community development, or adult education is an asset
Knowledge, skills and abilities
Knowledge of current trends, resources and information related to volunteerism
Knowledge of the management of volunteer resources
Proficiency in the use of computers for:
Data base management
The Manager of Volunteers should demonstrate competence in some or all of the following:
Build relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
Communicate effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Creativity/innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
Foster teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
Make decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
If interested, please reach out to us at firstname.lastname@example.org.