Urban Ministry: Hotline & Shelter Manager, City Union Mission

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City Vision Internships is a Christian one-year, multi-year or summer internship program based on the AmeriCorps model. Interns serve at one of over 40 positions across the USA and Canada. In the past 10 years, we have placed over 500 full-time interns and 68,000+ volunteers in hundreds of Christian ministries.

Hotline & Shelter Manager:

 To meet the informational needs of all callers during non-business hours especially with ministry to

homeless persons seeking shelter.

 To help provide a safe environment for staff, clients, and guests.

 To monitor building activities from the Security Booth.

Answer Hotline for the Homeless phone calls. (priority for phone calls).

 Answer Family Center and Main switchboard, transferring phone calls, and screening shelter callers for

specific needs. Take phone messages as needed.

 Make reservations for callers on the Hotline for the Homeless, utilizing the MAAC Link system.

 Check in emergency overnight clients into overflow/hospitality room or room as needed, including

necessary client paperwork.

 Set up the Rainbow Room to accommodate emergency overnight guests as needed, including

necessary client paperwork.

 Do walk-around security checks of building.

 Answer client questions. Give referrals as needed.

 Contact shelters for daily space and update.

 Operate and observe video screens and controls.

 Operate electronic doors at Family Center and New Life Center. Operate walk-through metal detector

and respond appropriately.

 Watch security monitoring equipment, recording observations.

 Operate arm & disarm alarm systems.

 Operate and communicate with clients and staff through the Ai-phone intercom system and telephone

paging system.

 Write a shift activity report detailing the events and observations during work shift.

 Receive donations and write GIK receipts for donors.

 Seek to exemplify Jesus Christ daily and be prepared to share the Gospel as opportunities arise.

 Communicate all concerns with clients to the shelter manager on duty.

 Complete miscellaneous projects as may be assigned.

For Interns without a Bachelors Degree: One Year Work Study Internship

Provides a work study internship with free tuition in City Vision College for a full year paid by
hosting ministry.
Online courses providing accredited degrees in Nonprofit Management, Addiction Studies, Business Administration,
and Urban Missions.
Up to $600/month rental stipend
Any Pell grant or other federal financial aid paid as cash payment to student (up to
$5,645).
Expectation is typically 29 hours of volunteer work with 16 hours of class work per week (45 hours total).

For Interns with a Bachelors Degree: Community Fellows Internship
Full Scholarship for a Master's in Social Entrepreneurship through City Vision University
Up to $600/month rental stipend
Two years of supervised nonprofit or ministry experience internin