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Resource Center Volunteer

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NEIGHBORHOOD PETS

  • 4 people are interested
Our Clients LOVE their Pets!

Hours Needed
11am-4pm Tuesday, 11am-4pm Thursday, and 9am-2pm Saturday
Ideally you will be available one day per week, but one day twice a month is also acceptable. Unfortunately, less frequent volunteering isn't ideal because of the training involved and our business needs.


General Duties

Participate in building strong and trusting relationships with clients;
Approach clients, volunteers and staff with a friendly, non-judgemental attitude;
Remain flexible in a team-based, fast-paced, ever-changing environment;
Pay attention to detail and complete tasks thoroughly; and
Show compassion and kindness towards our clients who come from diverse racial, ethnic and socioeconomic backgrounds.

Specific Duties
Sign-up new members (clients) and explain program components;
Answer the phone, take and return messages, and provide resources;
Check out clients and their purchases (cashier);
Schedule spay/neuter appointments for clients (over the phone or in person);
Schedule vaccination appointments for clients (over the phone or in person);
Fill out appointment letters and postcards, given or mailed to clients;
Make reminder calls for appointments;
Bag pet food and cat litter;
Restock the retail area with merchandise;
Enter membership information, comps, clinic and microchip data into our database;
Keep the Resource Center neat and clean; and
Other duties as assigned.

Skills and Qualifications
Basic companion animal knowledge
Previous retail or customer service experience preferred
Previous cash handling experience preferred
Previous experience interacting with underserved populations preferred
Previous social service background preferred
Experience and comfort with Microsoft Office, Google Drive/Sheets/Docs, and Salesforce or technical aptitude. Must be able to demonstrate proficiency
Typing ability of at least 30 WP
Willing to adhere to volunteer expectations and practices as set forth in the Neighborhood Pets Volunteer Expectations and Accountability Policy
Must be at least 16 years old to volunteer (with parental or guardian consent)

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About NEIGHBORHOOD PETS

Location:

3711 E 65TH STREET, CLEVELAND, OH 44105, US

Mission Statement

Recognizing the many benefits of the human animal bond, Neighborhood Pets supports people with financial needs by helping them keep their pets in their homes. We do this by providing access to affordable pet care, resources, information and other supportive services. Our welcoming environment is designed to foster trust and create long lasting relationships as we build community.

Description

Neighborhood Pets is a community-based non-profit 501(c)3 organization that cares about people and the animals they love. Neighborhood Pets provides low cost wellness care, a free spay/neuter program, a pet food bank, veterinary care assistance, low cost pet supplies, counseling and other resources to the people we serve. Lack of access to affordable pet care resources is a social justice issue. We believe all pet owners, regardless of income level, should have access to affordable resources in order to care for and keep their pet(s).

At Neighborhood Pets, the focus is on people and building a community. The organization has received considerable national attention for its innovative and relationship-based approach that values the person as much as the pets. Clients are treated with respect, kindness and without judgement. We seek to earn and keep the trust of those we are serve. Our accessible Slavic Village location speaks to our commitment to build and be of our community.

Animals
Community

WHEN

We'll work with your schedule.

WHERE

3711 E 65th StCleveland, OH 44105

(41.45719,-81.64481)
 

SKILLS

  • Verbal / Written Communication
  • Community Outreach
  • Multi-Tasking
  • Relationship Building
  • Customer Service
  • Social Work

GOOD FOR

  • Teens
  • People 55+

REQUIREMENTS

  • Must be at least 16
  • Orientation or Training
  • Minimum of 5 hours per week, 2 times a month

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