Partner Intake Coordinator

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At Core Paws, we believe that every dog and cat, no matter their age, medical need, or behavioral issue, deserves a loving forever home. These hard-to-place animals tend to be overlooked in shelters and rescues across the country, and that’s why we started Core Paws. We provide a free service to 501c3 shelters, rescues, and municipal shelters - to showcase these animals on one central website.

One of the most important components of the Core Paws mission is to have a strong network of shelters and rescues that we call our Partners. These partners are the groups and people that are caring for the animals that we promote on our website.

PARTNER INTAKE COORDINATOR

Our Partner Intake Coordinator researches animal rescues, shelters and municipal shelters to determine potential partners for Core Paws. This role, via email and phone, then reaches out and pitches our services. In this role, your main purpose is to expand our reach into new cities and states, connect with potential partners, have them sign our Partnership contract then onboard them on our submission process.

This role will join our Partner Intake Team and work directly with our Partner Intake Manager. It will also involve working with our Partner Support Team who handles ongoing relationships with the partners you’ll onboard.

SKILLS & ATTRIBUTES NEEDED

• Written and verbal skills needed including professional e-mail capabilities and customer service

• One year of customer service experience (not required, but nice to have)

• Ability to speak fluently and passionately via phone conferences with potential partners

• Ability to gauge the potential partner’s interest level and effectively communicate how Core Paws can help them

• Believe wholeheartedly in the Core Paws mission with a deep passion for helping hard-to-place animals

• Respectful and professional interactions with our Partner Intake Manager

DUTIES

• Continually strive to streamline and automate processes for partner intake

• Defining the key milestones when the Partner Support Team needs to be involved or informed and following said process

• Keep Partner Intake materials up to date by working with Partner Intake Manager to create new and update existing items, as needed

• Automating as many Partner Intake process as feasible and continually striving to make the experience of partner Intake & onboarding a great experience

• Attend and facilitate meetings, phone calls and other forms of contact with prospective Partners

• Track and report on initiatives and level of Partner engagement to Partner Intake Manager

RESPONSIBILITIES

• Monthly check in call with Partner Intake Manager

• Daily check-in on Core Paws email address

• Available via Slack (our go-to for team communication)

• Respond quickly to prospective partner questions and enlist support of the Partner Intake Manager, as needed

• Using social media, web searches and other collaborative conversations to keep a large funnel of prospects and reach out as feasible to start conversations