Client Relationship Coordinator

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Client Relationship Coordinator (volunteer position)
Time Commitment: Minimum of 8-10 virtual hours per month; which may include evenings.

Client Relationship Coordinator

• Building and maintaining relationships with clients and key personnel within communities, organizations and companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Maintain contacts with clients to build relationships with existing accounts.
• Working closely with Sales Team and community partners
• Carrying out client satisfaction surveys and reviews.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.

Requirements:

• Sharepoint, Salesforce, MS Office experience required.
• Strong interpersonal skills and an ability to build rapport with customers.
• Previous operations experience and an organized approach to work.
• Hardworking with a strong work ethic.
• Previous experience working as a client relationship manager or a record of accomplishment of managing client relationships.