Projects - Participate in exciting projects that will make a huge impact in the lives of the children we support. We always have a need for IT expertise in areas such as building out student computer labs or refurbishing old laptops.
Level I Help Desk Support -L imited assistance with walking users through basic troubleshooting steps, desktop and laptop builds and printer support
Level II Help Desk Support - Including but not limited to anti-virus assistance, Windows 10 support, Microsoft Office 2010 support, general laptop, desktop and printer repair, and light network troubleshooting
Ticket Management - Provide timely and transparent customer support of all requests
Preventative Maintenance - C hecking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance.
Basic Computer Skills
IT Help Desk
Microsoft Office Suite
Good Match For
Requirements & Commitment
Experience in help desk/desktop support. College degree or equivalent certification