Self Service Room Computer Customer Service Assistant: South Mpls
WhenIt's flexible! We'll work with your schedule.
WhereSouth Minneapolis Human Service Center2215 East Lake StreetMinneapolis, MN 55407
Primary Responsibilities of Volunteer:
Greet clients as they enter the Self Service Room and determine the areas to which they need to be referred.
Answer general questions about services.
Print, and copy documents.
Inform clients about the Self Service Room and services offered.
Logging on to MNsure account or calling MNsure numbers that provide assistance to clients.
If the volunteer is bi-lingual he/she may choose to use those skills to briefly assist individuals with limited English
Creation of packets, stuffing of envelopes and mailings.
Assist clients with housing and job searches as needed.
Assist staff with routine clerical tasks / projects, i.e. update brochures, bulletin boards, keeping the work areas clean and orderly.
Other tasks as defined or assigned.
Good listening and communication skills
- Bilingual skills in Spanish and Somali highly sought after
The ideal applicant will be friendly and enjoy meeting people
Ability to evaluate situation to gather needed information
Good judgment and decision making skills in assessing various situations
Respect for confidentiality of customers
Developing constructive and cooperative working relationships with others, and maintaining them over time.
A sense of responsibility toward the position demonstrated by good attendance and punctuality
Professional appearance and behavior
Respect for the multicultural nature of the customers including their dress, religious beliefs, and language
Must be 18 years or older and pass a standard background check
One or more 2-4 hour shift(s) per week. Please ask about current available shifts.
At least a 3 month commitment to the program
Supervision: The volunteer is supported by the on-site staff members available to provide guidance and respond to questions and special situations. A Coordinator of Volunteers assists with volunteer service agreement, provides most training, and manages other volunteer program matters.
Volunteers gain experience working with individuals from various ethnic, language, and cultural backgrounds
Volunteers gain experience assisting staff and greeting clients in a county government Human Services Department office setting
Free on-street and lot parking
Volunteers can be reimbursed monthly for related transportation expenses within allowable limits by completing a request form
Invitation to attend annual volunteer recognition event along with occasional OMNI Theater tickets offers
- Letters of recommendation can be written on request after time commitment made
To apply to become a volunteer, please fill out this application: https://www.volgistics.com/ex/portal.dll/ap?AP=414494143
- Basic Computer Skills
- Internet Research
- Microsoft Office Suite
- Computer Science
- Customer Service
- People Skills
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- Approx 1 shift per week for at least 3 months
- Bilingual skills in Somali or Spanish highly saught after