Self Service Room Computer Customer Service Assistant: South Mpls


(44.94776,-93.239784)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

South Minneapolis Human Service Center2215 East Lake StreetMinneapolis, MN 55407

About

Primary Responsibilities of Volunteer:

  • Greet clients as they enter the Self Service Room and determine the areas to which they need to be referred.

  • Answer general questions about services.

  • Print, and copy documents.

  • Inform clients about the Self Service Room and services offered.

  • Logging on to MNsure account or calling MNsure numbers that provide assistance to clients.

  • If the volunteer is bi-lingual he/she may choose to use those skills to briefly assist individuals with limited English

  • Creation of packets, stuffing of envelopes and mailings.

  • Assist clients with housing and job searches as needed.

  • Assist staff with routine clerical tasks / projects, i.e. update brochures, bulletin boards, keeping the work areas clean and orderly.

  • Other tasks as defined or assigned.

Requirements:

  • Good listening and communication skills

  • Bilingual skills in Spanish and Somali highly sought after
  • The ideal applicant will be friendly and enjoy meeting people

  • Ability to evaluate situation to gather needed information

  • Good judgment and decision making skills in assessing various situations

  • Respect for confidentiality of customers

  • Developing constructive and cooperative working relationships with others, and maintaining them over time.

  • A sense of responsibility toward the position demonstrated by good attendance and punctuality

  • Professional appearance and behavior

  • Positive attitude

  • Respect for the multicultural nature of the customers including their dress, religious beliefs, and language

  • Must be 18 years or older and pass a standard background check

Time Commitment:

  • One or more 2-4 hour shift(s) per week. Please ask about current available shifts.

  • At least a 3 month commitment to the program

Supervision: The volunteer is supported by the on-site staff members available to provide guidance and respond to questions and special situations. A Coordinator of Volunteers assists with volunteer service agreement, provides most training, and manages other volunteer program matters.

Benefits:

  • Volunteers gain experience working with individuals from various ethnic, language, and cultural backgrounds

  • Volunteers gain experience assisting staff and greeting clients in a county government Human Services Department office setting

  • Free on-street and lot parking

  • Volunteers can be reimbursed monthly for related transportation expenses within allowable limits by completing a request form

  • Invitation to attend annual volunteer recognition event along with occasional OMNI Theater tickets offers

  • Letters of recommendation can be written on request after time commitment made

To apply to become a volunteer, please fill out this application: https://www.volgistics.com/ex/portal.dll/ap?AP=414494143

Skills

  • Basic Computer Skills
  • Internet Research
  • Microsoft Office Suite
  • Computer Science
  • Customer Service
  • People Skills

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Approx 1 shift per week for at least 3 months
  • Bilingual skills in Somali or Spanish highly saught after

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