Self Service Room Computer Customer Service Assistant: South Mpls

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Primary Responsibilities of Volunteer:

• Greet clients as they enter the Self Service Room and determine the areas to which they need to be referred.

• Answer general questions about services.

• Print, and copy documents.

• Inform clients about the Self Service Room and services offered.

• Logging on to MNsure account or calling MNsure numbers that provide assistance to clients.

• If the volunteer is bi-lingual he/she may choose to use those skills to briefly assist individuals with limited English

• Creation of packets, stuffing of envelopes and mailings.

• Assist clients with housing and job searches as needed.

• Assist staff with routine clerical tasks / projects, i.e. update brochures, bulletin boards, keeping the work areas clean and orderly.

• Other tasks as defined or assigned.

Requirements:

• Good listening and communication skills

• Bilingual skills in Spanish and Somali highly sought after

• The ideal applicant will be friendly and enjoy meeting people

• Ability to evaluate situation to gather needed information

• Good judgment and decision making skills in assessing various situations

• Respect for confidentiality of customers

• Developing constructive and cooperative working relationships with others, and maintaining them over time.

• A sense of responsibility toward the position demonstrated by good attendance and punctuality

• Professional appearance and behavior

• Positive attitude

• Respect for the multicultural nature of the customers including their dress, religious beliefs, and language

• Must be 18 years or older and pass a standard background check

Time Commitment:

• One or more 2-4 hour shift(s) per week. Please ask about current available shifts.

• At least a 3 month commitment to the program

Supervision: The volunteer is supported by the on-site staff members available to provide guidance and respond to questions and special situations. A Coordinator of Volunteers assists with volunteer service agreement, provides most training, and manages other volunteer program matters.

Benefits:

• Volunteers gain experience working with individuals from various ethnic, language, and cultural backgrounds

• Volunteers gain experience assisting staff and greeting clients in a county government Human Services Department office setting

• Free on-street and lot parking

• Volunteers can be reimbursed monthly for related transportation expenses within allowable limits by completing a request form

• Invitation to attend annual volunteer recognition event along with occasional OMNI Theater tickets offers

• Letters of recommendation can be written on request after time commitment made

To apply to become a volunteer, please fill out this application: https://www.volgistics.com/ex/portal.dll/ap?AP=414494143