Volunteer Front Desk Assistant

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Summary: Front desk assistants are the public face of the museum through public interaction on behalf of the museum. Front Desk assistants are responsible for greeting all visitors, orienting visitors with museum and its facilities, operating the museum’s POS (point of sale) system for all admission and gift shop sales, addressing guests’ questions and concerns, and providing basic security at the front desk.

Essential Duties:

Front Desk Assistants are required to volunteer at least one day a month

Required to greet museum guests in a friendly and welcoming manner

Give general orientation to the site

Restock pamphlets and information

Record visitation numbers and capture visitor information

Close of business day duties such as counting the drawer and closing out the register

May also assist with special events

Must make an effort to attend scheduled general training sessions (typically 2 times a year)

Qualifications:

The front desk assistants must be friendly, outgoing, and enjoy interacting with the public. Previous experience with POS systems preferred. Experience in a museum, historical society, school, or previous position with high public interaction is desired. Must be able to perform all essential duties satisfactorily; be able to read, write, and speak English in a manner to be able to understand and follow basic instructions; have the ability to ascertain problems encountered or situations that conflict with basic instructions while carrying out routine tasks and asking questions as may be required to deal with such problems or conflicts. Must have the ability to stand, at times, for long periods. Persons with disabilities are eligible as long as they can perform essential duties after a reasonable accommodation is made to their known limitations. If the accommodations cause undue hardship to the employer, such persons may not be eligible.