Lake Mead Visitor Center Volunteer

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Lake Mead National Recreation Area is looking for volunteers from the local communities to volunteer at the Lake Mead Visitor Center to provide our visitors with accurate information about the park and the surrounding areas. Volunteers are needed for a minimum of a four-hour shift once a week, mornings or afternoon.

Volunteer will receive extensive training. Volunteer will become familiar with overall park history and recreational opportunities in order to answer in-person or telephone visitor questions and requests. The volunteer will provide appropriate orientation information verbally to a visitor at the front desk or on the telephone. When appropriate, the volunteer will select and distribute the appropriate handouts and/or maps to fulfill the requests. When answering the telephone, the volunteer will answer the telephone in an appropriate manner and listen to the caller’s request. When necessary, the volunteer will transfer the call to the appropriate individual for answering. The volunteer will address and fill envelopes with appropriate brochures to answer mail requests for visitor information. The volunteer may assist with back-office inventory and stocking requirements.

The volunteer will assist in the operation of the Western National Parks Association’s store. The volunteer will become familiar with and recommending products for sale based on the visitor's inquiry. Volunteer will operate a cash register (point of sale system) and credit card machine. He/she will handle cash; make correct change, and complete credit card transactions for customers so the account balances at end of day.

Volunteer will stock brochure racks with handouts and inform the visitor center supervisor when more stock is needed. Volunteer may be asked to fold brochures, so they fit into the Information desk slots. The volunteer will also check for sufficient brochure stock at the information desk and other visitor center locations and help with organizing and taking inventory of supplies. Volunteer will also help in arranging and tidying library books and DVD/CD’s so they are better organized and categorized.

Volunteer will collect and record visitor contacts throughout the day. This may be done using a handheld lap counter or by reading the electronic visitor counter. This includes recording film statistics and Jr. Ranger statistics. Volunteer will also record their own hours each time they work.

Volunteers are required to follow all CDC, state and federal requirements regarding COVID-19 when working at the visitor center.