Special Events Customer Service Team

Cause Areas


Wed May 31, 2017 - Tue Oct 31, 2017


6450 Roberts StreetSuite 150Burnaby, British Columbia CA


Position Summary:

We are looking for a group of 10-15 people to train as our specialized Customer Service Team for our signature fundraising events: Walk to Cure Diabetes, Revolution Ride to Defeat Diabetes, and Rockin’ for Research Gala. This team will be thoroughly trained for the roles of Pledge Team and Cash-out Team, and will be the front line contact with event participants and guests, providing excellent customer service.

Reports To:

Lisa Mitchell, Coordinator- Volunteer and Event Logistics


  • Process participant pledge forms at Walk and Ride
  • Facilitate cash-out process at Gala
  • Provide excellent customer service to event participants and guests
  • Complete associated paperwork with each role
  • Enter data into our Auction database system

Minimum Commitment:
Ability to commit to at least (2) ofthe below events:

  • TELUS Walk to Cure Diabetes- Sunday, June 11, 2017
    Vancouver- Stanley Park
    Fraser Valley- Mill Lake Park, Abbotsford
  • Revolution Ride to Defeat Diabetes- Friday, October 13, 2017
  • Rockin’ for Research Gala- Saturday, October 21, 2017


  • You are accountable to all JDRF staff and volunteers.
  • You must maintain strict privacy and confidentiality of all personal information belonging to donors, volunteers, and staff that you encounter during your volunteer experience.
  • Due to training investment, please make sure you are able to commit to at least (2) of the above events.


  • Excellent communication and organization skills
  • Customer service experience
  • Fluent in English
  • Comfortable using computers
  • Strong troubleshooting skills

Desired Candidate Traits:

  • An interest in the not-for-profit sector
  • Experience volunteering in other non-profit organizations’ office and/or events
  • Administrative or office experience

Training Provided:

Mandatory Training will be provided at the end of May. Exact date to be determined.


  • Gain professional work experience in a non-profit environment
  • Put your skills to great use in meaningful projects
  • Support a worthy cause, help find a cure for type 1 diabetes, and make a difference
  • Have JDRF as a reference after the candidate has volunteered an adequate amount of time into his/her role

Application Process:

If you are interested in volunteering for this position, please submit your resume to Lisa Mitchell at
lmitchell@jdrf.ca, by Friday, April 21, 2017. Only qualified candidates will be contacted


  • Data Entry
  • Transactions
  • Organization
  • Verbal / Written Communication
  • Administrative Support
  • Customer Service

Good Match For


Requirements & Commitment

  • Able to commit to at least 2 of the listed events

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