CIELO Welcome Center Receptionist

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CIELO is seeking a Welcome Center Representatives who will serve as the "face of CIELO" and will be responsible for CIELOs front desk, offices and front desk. Are you a people-person who loves to be a resource to everyone? Do you want to use your excellent customer service skills to help clients fulfill their goals? Then the CIELO Welcome Center Representatives position is just for you. Come join us and support CIELOs missions and goals by ensuring a positive and productive experience for our clients.

Location: CIELO Office is Located at Golden West College 15744 Goldenwest Street, Huntington Beach, CA 92647. Student Annex Building

Hours: FLEXIBLE We are asking between 4 to 6 hours per week. Schedule can be fairly consistent and plenty of opportunities for more hours (Hours can fulfill internships and community services).

Expectations: Some college experience, front desk attendant experience.

Commitment: For CIELO to provide references or letters of recommendation, volunteers will be asked to volunteer for at least 4-6 months, 1-2 times per week. Schedule is very flexible and can be modified.

Training: 2 hour training session with CIELO staff

Language: Bilingual speakers are preferred, but not required.

Responsibilities:

Operate desktop computer, forward calls, provide information on programs, schedule

appointments. Greet persons entering establishment, determine purpose of visit, and

direct or escort them to specific destinations. Update appointment calendars. Hear

and resolve complaints from customers or the public. File and maintain records.

Duties:

• Manage walk-in clients and guests, incoming calls, and mail delivery
• Assist our CIELO staff with client relations
• Be knowledgeable: Immerse yourself in CIELOs nonprofit network to assist clients and inform guests of CIELOs services

Contact:

David Adamo

CIELO AmeriCorps VIP Fellow

714.756.2006 x704

dadamo@cielocommunity.org