Naval Undersea Museum Visitors Count! Survey Team Member

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Volunteers are an integral part of the U.S. Naval Undersea Museum’s day to day operations, allowing the museum to accomplish its mission of preserving and interpreting naval undersea history, science, and operations for the benefit of the U.S. Navy and the people of the United States. Through administration of a visitor experience survey, Visitors Count! Survey Team Members allow the museum to meet its goal of gathering important data about visits to the museum. Visitors Count! Survey Team Members interact closely with museum visitors, and as such are representing the U.S. Navy while at the museum, which necessitates professional behavior at all times.

Goal

To ensure the Visitors Count! visitor experience survey is administered professionally - following the established instructions for its distribution and collection - to U.S. and international museum visitors.

Schedule

The Visitors Count! Survey will be distributed to museum visitors over the course of several hours per day on selected dates from April 15 - July 15, 2017. The survey distribution schedule is subject to be amended throughout the course of the survey period to ensure an adequate balance of weekday and weekend surveys are completed. Survey Team Members will collaborate to ensure that all survey distribution dates/hours are staffed.

Position Description

Visitors Count! Survey Team Members report to the Volunteer and Events Coordinator and are able to:

1. Following a scripted invitation, offer museum visitors 18 and older the opportunity to participate in the Visitors Count! Survey.
2. Ensure confidentiality of survey responses using provided envelopes.
3. Ensure completed survey responses are labeled and bundled according to survey instructions.
4. Dispense a museum-produced thank-you gift to visitors who complete the survey.
5. Maintain focus on the Visitors Count! survey project amid a potentially busy museum lobby.

Skills Required

The successful Visitors Count! Survey Team Member possesses the following skills and characteristics:

• able to approach strangers in a welcoming manner
• enjoys interacting with people with varied experiences
• outgoing and friendly nature
• a helpful, courteous manner
• good oral communication skills
• motivation and drive
• good problem-solving skills
• interest in museums, history, undersea technology, social sciences, or survey methodology
• able to handle groups of people with ease.