Serve as client’s ambassador
Analyze client assistance requests, complete required verifications, assess budget, and review previous casework history
Evaluate whether needs presented can be met within NMCRS relief policies
Present requests for exceptions to Headquarters Caseworkers, with concurrence of the Director or designee.
Ability to maintain a nonjudgmental demeanor, objectivity, and client confidentiality
Ability to learn and assess alternatives and exercise active listening skills
Ability to operate in a fast-paced environment and prioritize time-sensitive situations
Ability to assist in developing the client’s spending plan
Ability to present a professional, friendly, and objective appearance
- Data Entry
- Office Reception
- People Skills
- Financial Service Assistance
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 18
- Orientation or Training
- 3 to 16 hours per week.
- Applicable volunteers must have military base access.