Front Desk Assistant


Cause Areas


Wed Jan 10, 2018 02:00 PM - Mon Apr 30, 2018 06:00 PM


3200 St. Vincent AvenueSt. Louis, MO 63104




Title: Front Desk Assistant Volunteer

Supervisor: Volunteer Coordinator

Hours and Times: M-Fri 2 pm-6 pm

Description: Almost Home offers daily volunteer opportunities for volunteers interested in working at our front desk. The Front Desk volunteer is responsible for answering phones, welcoming guests, distributing collateral, assisting members, and regulating entrance to the building. Hours for the Front Desk shifts are consistent throughout the year except during holidays and special events.


  • Interview
  • Orientation
  • FCSR background check
  • Confidentiality agreement
  • Phone and safety procedure training


  • Must be 18 years of age or older
  • Administrative and clerical knowledge
  • Verbal and written communication skills
  • Customer service experience
  • Attention to detail; ability to effectively multitask
  • Ability to work with confidential information


  • Answer the telephone; screen and direct calls to the appropriate staff members
  • Answer the door, and maintain the organizations safety policies by regulating door traffic
  • Complete Inquiry forms when the Client Support Coordinator is absent
  • Greet visitors and monitor guests waiting for an appointment
  • Interact with members and their children in a manner consistent with the mission and vision of Almost Home
  • Provide additional administrative support to the agency by performing such tasks as working on mailings, conducting grant research, supporting outreach initiatives, and editing documents
  • Keep visitor material updated and workspace clean and accessible


  • Support an agency dedicated to ending the cycle of poverty by helping young mothers to become self-sufficient
  • Work with a diverse and passionate staff
  • Undergo free initial and on-going training
  • Flexible and accommodating evening hours
  • Receive agency updates and newsletters


  • Data Entry
  • Office Reception
  • Organization
  • People Skills
  • Administrative Support
  • Customer Service

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training

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