Become a Hero Care Network Caseworker

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If you have an interest in supporting military families and veterans with critical care community casework, we invite you to join our team of outstanding volunteer caseworkers. As a Hero Care Network volunteer, you will have a unique opportunity to make a difference in your community and support those that serve. Courses will include emergency communications, information and referral, and family follow-up services. We are looking for people who will:

• Support the Red Cross mission

• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies

• Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services

• Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly

• Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies

• Make follow-up calls to military members and/or families to determine additional needs; log case notes