Become a Hero Care Network Caseworker

Cause Areas


It's flexible! We'll work with your schedule.


Your CommunityAlbany, NY 12205


If you have an interest in supporting military families and veterans with critical care community casework, we invite you to join our team of outstanding volunteer caseworkers. As a Hero Care Network volunteer, you will have a unique opportunity to make a difference in your community and support those that serve. Courses will include emergency communications, information and referral, and family follow-up services. We are looking for people who will:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies

  • Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services

  • Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly

  • Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies

  • Make follow-up calls to military members and/or families to determine additional needs; log case notes


  • Veteran Care
  • Basic Computer Skills
  • People Skills
  • Case Work / Management
  • Verbal / Written Communication
  • Customer Service

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Orientation or Training
  • Flexible, with a scheduled comittment

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