What is the Peer and Family Support Helpline (HL)?
Peer and Family Support Helpline (HL) volunteers are placed in the Helpline area within our administrative office. Volunteers manage incoming calls, email inquiries and monitor online chat sessions. It is NOT a crisis line. Volunteers help with a wide variety of questions associated with the behavioral health system. This makes the Helpline the perfect opportunity for someone who wants to learn as much as possible about the local behavioral health system and how it works while also being a supportive assistant to those in need!
3 Hours / Week for a 6-month commitment
How Do You Become a Peer & Family Support Helpline Volunteer?
- Step 1: Fill out a Volunteer Application
- Step 2: Complete a Volunteer Interview
- Step 3: Clear Two Personal Reference Checks
- Step 4: Attend a Volunteer Information Session and a Helpline Training
- Experience working within a local non-profit and call center!
- Learn about Behavioral Health and the many resources available to San Diego County!
- Improve your own skill set through active listening, research, effective communication, and reporting as you solve individual concerns!
- Utilize your passion and experience in a meaningful and impactful way!
Volunteering with NAMI San Diego is more than just another opportunity. It is becoming a part of the Mental Health Community! With your support we can show that "It’s OK to talk about Mental Illness"
Apply Here: https://namisandiego.org/get-involved/become-a-volunteer/volunteer-application/
- Basic Computer Skills
- Mental Health
- Problem Solving
Good Match For
Requirements & Commitment
- Must be at least 18
- Orientation or Training
- 3 Hours / Week for a 6-month commitment
- Comfortable with sitting for long periods, tech savvy and comfortable with multitasking.