Work hand-in-hand with Hope Zone’s board member responsible for Salesforce development. The Salesforce coordinator is responsible for helping to establish the Hope Zone’s existing volunteer program infrastructure in Salesforce. This position serves as the Hope Zone’s "co-expert" on Salesforce database utilization and management.
Oversee the management of Salesforce database. Manage volunteer program data, including purging lists, creating records, maintaining volunteer contact information, records of volunteer service, and data on volunteer shifts. Ensure appropriate logging of inquiries and connection back to Salesforce records.
Run queries, provide analysis, produce dashboard reports, and other reports as requested by the Hope Zone Executive Director and other board members.
Utilize and set up Salesforce to schedule volunteers for training and volunteer shifts.
Utilize Salesforce to produce segmented emails and mass volunteer mailings such as the volunteer newsletter and other volunteer communications. Manage the timelines of those mailings, keeping others on task and to the schedule.
SPECIAL SKILLS AND QUALIFICATIONS
Proficiency with MS Office Suite and/or Google products and, ideally, experience with databases or CRM software
Exceptional interpersonal skills
Personal volunteer experience highly preferred
Excellent oral and written communication skills
Strong organizational skills, attention to detail, and ability to prioritize and meet deadlines
Ability to work positively and professionally with people of diverse backgrounds
Interest in and commitment to the Hope Zone’s mission and vision
Submit cover letter and resume
Candidates will be considered immediately and the position begins as soon as possible
- People Skills
- ERP / CRM
- CSR / Volunteer Coordination
Good Match For
Requirements & Commitment
- Must be at least 19
- Orientation or Training
- 10 to 15 hours per week (in phase 1)