Cause Areas


It's flexible! We'll work with your schedule.


1500 N MainSuite 200Fort Worth, TX 76164
AAA Ombudsman
AAA Ombudsman



The Area Agency on Aging of Tarrant County will train volunteers on the rules, regulations and issues pertaining to the Long-Term Care Ombudsman Program. Volunteers will also develop an understanding of residents’ rights and regulatory issues.

Volunteer Ombudsmen work to protect the health, safety, welfare and rights of licensed nursing facility and personal care homes residents; ensure timely access to a representative of the program; identify, investigate and resolve complaints made by or on behalf of residents; and support the development of resident and family councils.

Volunteers are required to attend a 36 hour classroom and onsite training to receive state certification and must attend ongoing in-service trainings throughout the year. Certification training is provided by the Ombudsman program at NO COST and our staff Ombudsman Volunteer Coordinator will work with you to select a facility location that is convenient for you!

Specific responsibilities:

  • Visit assigned nursing facility on a regular weekly basis (2 hours/week)
  • Interact with and get to know residents and families in assigned facilities
  • Seek out hard-to-reach and isolated residents
  • Be sensitive to the social and emotional needs of residents
  • Respect and protect the privacy and confidentiality of residents
  • Attend Resident Council meetings when invited by Council members
  • Submit monthly reports
  • Attend ongoing training provided by the staff ombudsman (6 times/year)

For more information, please contact: Yuri Martinez, Staff Ombudsman/Volunteer Coordinator at: or 817-258-8104.

For more information about the Area Agency on Aging of Tarrant County services, please see our website:


  • Hospice Care
  • Elder care
  • Crisis Intervention
  • Case Work / Management
  • Healthcare

Good Match For

People 55+ Group

Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Initial 36-hours of FREE training

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